Senior Business Analyst

TN United Kingdom; Carlisle; Hybrid; GBP 60,000 - 71,000; Full time

Job summary

Join a leading mutual organization as a Senior Business Analyst, where you will lead business analysis activities to support transformative change. This role offers a hybrid working model and a 24-month fixed-term contract, with a competitive salary and a focus on professional development.

Benefits

25 days holidays plus public holidays

Options to buy or sell up to 2 days

Opportunities for professional and personal growth

Equipment provided for remote work

Health and Wellbeing events

Community Day for service

Qualifications

• Significant experience as a Business Analyst in financial services.
• Experience as a Data/Reporting Analyst preferred.
• Ability to develop data dashboards and reports.

Responsibilities

• Identifying and documenting complex business requirements.
• Engaging with stakeholders to prioritize and shape requirements.
• Managing changes to requirements through change control processes.

Skills

Leadership

Communication

Problem-solving

Documentation

Relationship management

Strategic analysis

Education

BSC diploma in Business Analysis or equivalent

Tools

Jira

Confluence

SQL

Power BI

Microsoft Office Suite

Job description

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Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.

We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.

We have an exciting opportunity for a Senior Business Analyst to lead business analysis activity and support the delivery of our change demands.

This role will be a fixed-term contract for 24 months.

The role will be hybrid, based anywhere with travel to the Head Office in Carlisle twice per month on average.

The Benefits

• Salary: £60,717 to £70,227 p.a., depending on skills and experience.
• Holidays: 25 days plus public holidays, with options to buy or sell up to 2 days.
• Learning and Development: Opportunities to grow professionally and personally.
• Hybrid Working: Equipment and tools provided for remote work.
• Health and Wellbeing: Events, champions, Cycle to Work scheme, and a wellbeing day.
• Community Day: An extra paid day off annually for community service.

The Role

Main responsibilities include:

1. Identifying and documenting complex business requirements
2. Engaging with stakeholders and SMEs to prioritize and shape requirements
3. Analyzing current processes and recommending improvements
4. Producing detailed options analysis with recommendations
5. Documenting options, benefits, risks, and costs for decision-making
6. Delivering business requirements as per documentation and approvals
7. Collaborating with Test Analysts to ensure requirements are met
8. Managing changes to requirements through change control processes
9. Identifying and managing project risks and issues
10. Working with the Project Manager on risk controls and resolutions
11. Managing stakeholder relationships throughout the project
12. Building relationships with senior management and third parties
13. Ensuring project governance compliance
14. Standardizing documentation templates and processes
15. Completing lifecycle documentation accurately and on time
16. Reviewing and improving the Change Management Framework
17. Supporting the embedding of the Change Management Framework
18. Promoting and assisting stakeholders in adopting the Framework

About You

We seek a candidate with significant experience as a Business Analyst in financial services, working alongside product owners.

Preferred qualifications and skills include:

• BSC diploma in Business Analysis or equivalent
• Experience as a Data/Reporting Analyst in financial services
• Ability to develop data dashboards and reports
• Proficiency with Jira, Confluence, SQL, Power BI, or similar tools
• Documentation skills for data processes and workflows

Skills, abilities, and behaviors:

• Strong leadership and coaching skills
• Knowledge of Business Analysis tools and techniques
• Ability to interpret complex requirements and collaborate with technical teams
• Experience in defining Acceptance Criteria
• Strategic analysis skills
• Relationship management with senior stakeholders
• Structured problem-solving approach
• Curiosity and confidence to challenge norms
• Excellent communication and presentation skills
• Risk and issue management capabilities
• Resilience and effectiveness under pressure
• Proficiency in Microsoft Office Suite
• Experience working with Product Owners and third-party vendors