Senior Business Analyst

City IT; United Kingdom; Remote; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the electrical wholesale sector is seeking a Senior Business Analyst to enhance their customer payment experience. This role involves driving analysis for a technical payments project, collaborating with various teams, and managing stakeholder relationships. Ideal candidates will have proven experience in complex environments, particularly in payments, and possess strong technical skills in APIs.

Qualifications

• Proven experience as a Senior Business Analyst in complex environments.
• Strong technical understanding of APIs and legacy system integration.
• Excellent communication skills and emotional intelligence.

Responsibilities

• Own and drive analysis of a technical payments project.
• Collaborate with cross-functional teams to refine requirements.
• Conduct detailed requirements engineering from stakeholder interviews.

Skills

Technical understanding of APIs

Requirements engineering

Writing effective user stories

Stakeholder management

Emotional intelligence

Tools

JIRA

Confluence

Job description

At City Electrical Factors, we encourage our people to ask questions, create, discover, and learn.

If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.

Let's build something great together!

About CEF:

CEF is a global electrical wholesaler, providing electrical products to the industry, known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.

Our IT team delivers value to our business and customers through innovative solutions that enable us to serve better today and in the future. We recognize that technology and data are at the forefront of this effort.

Our Global IT team undertakes transformative projects, expands digital options, upgrades systems, and future-proofs our infrastructure to keep us competitive in the marketplace.

We seek talented and creative individuals across all areas to join us in our evolution to support our forward-thinking business over the next few years and beyond. This is where you come in...

About the role:

We’re seeking a proactive and technically skilled Senior Business Analyst to join our growing Experience team. This high-impact role focuses mainly on our Sales domain, delivering strategic initiatives to enhance our customer payment experience across digital and branch channels.

You’ll join at a critical phase—midway through a large-scale program replacing legacy systems with new payment solutions. We need someone who can quickly adapt, navigate complexity, and bridge stakeholders, business needs, and technical teams.

What you'll be doing:

• Own and drive analysis of a technical payments project—facilitating integration of new payment providers via APIs across digital and in-branch environments.
• Collaborate with cross-functional teams—including Engineering, Architecture, Delivery, QA, and business units—to elicit, challenge, and refine requirements.
• Write clear, solution-agnostic user stories in Confluence and JIRA for development and QA teams.
• Conduct detailed requirements engineering—from stakeholder interviews to validation, breakdown, and documentation.
• Lead and facilitate impact assessments and support cost-benefit analyses to inform our change portfolio.
• Manage stakeholder relationships across departments—from Finance to senior leadership—ensuring alignment and communication.
• Support coaching and mentoring of junior Business Analysts within the team.

What we are looking for:

• Proven experience as a Senior Business Analyst in complex environments, preferably within payments, retail, or wholesale sectors.
• Strong technical understanding of APIs—comfortable engaging with engineering and architecture teams, with knowledge of methods like POST, PUT, DELETE.
• Skilled in writing effective user stories, backlog management, and using JIRA and Confluence.
• Expertise in requirements engineering—analyzing, validating, and translating business needs into clear deliverables.
• Ability to start a project mid-stream and work independently to drive it forward.
• Experience with legacy system integration, ideally with platforms like Workday Finance or similar ERP systems.
• Excellent communication skills and emotional intelligence—capable of managing challenging stakeholder interactions.