Contract Support Partner

TN United Kingdom; Newcastle-under-Lyme; On-site; GBP 25,000; Full time

Job summary

A leading healthcare solutions partner in Newcastle-under-Lyme is seeking a Contract Support Partner. This role involves assisting with agency invoices and supporting a strategic workforce division, while offering extensive career development and benefits.

Benefits

Career development tools and guidance

Progression opportunities

Regular events and incentives

Discounted Tastecard membership

Reward Portal discounts

Free flu vaccinations

Cycle to Work scheme

Health Assessments

Dental Insurance

Life Assurance

Qualifications

• Previous experience in customer service.
• Excellent communication and interpersonal skills.
• Proficient IT skills and experience with MS Office packages.

Responsibilities

• Assist suppliers, clients and internal stakeholders with agency invoice queries.
• Produce weekly accurate billing files to clients.
• Administer and configure Agency and Bank Rates.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

IT Skills

Tools

MS Office

Job description

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Contract Support Partner, Newcastle-under-Lyme

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Client:

Location:

Newcastle-under-Lyme, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

737dbc51a084

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Contract Support Partner

Newcastle Under Lyme, ST5 9QD

£24,570 per annum

Permanent | Full Time 37.5 hours a week Monday - Friday 9am-5:30pm

Unlock your potential:

Bank Partners (part of Acacium Group) is an established, reputable, multi-award-winning business that provide high-quality, independent staffing and services to some of the largest trusts in the NHS. We work in partnership with each of our trusts to support staff shortages across the wards seamlessly and efficiently. Our highly skilled healthcare professionals work with us because we’re able to offer them opportunities at some of the most prestigious NHS and NHS Foundation Trusts in the UK and we are looking for a Contract Support Partner to join our team. Our team is committed to delivering a quality customer experience and works collaboratively to achieve outstanding results. As a Contract Support Partner, you will play a crucial role in performing tasks supporting the contract support function and the wider Strategic Workforce division.

Every day you will...

• Assist suppliers, clients and internal stakeholders with agency invoice queries and facilitate resolution
• Controlling and maintaining agency invoice self-bill platform
• Produce weekly accurate billing files to clients
• Administer and configure Agency and Bank Rates on IQX and Bank Staff Systems within appropriate governance and sign off
• Various ad-hoc duties which may arise

What's in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
• Progression and development opportunities across a global organisation with over 20 different brands
• Regular events and incentives
• Discounted Tastecard membership
• Reward Portal, offering discounts on shops, restaurants and bars
• Free flu vaccinations
• Cycle to Work scheme
• Health Assessments and Dental Insurance
• Life Assurance, Critical Illness Cover and Private Medical Insurance
• Annual company holiday for top performers

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must ideally have...

• Previous experience in customer service
• Excellent communication and interpersonal skills
• Proactive and curious in nature
• Excellent problem solving skills
• Have a high attention to detail
• Proficient IT skills and experience with MS Office packages

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.