Contract Support Officer - Manchester and surrounding areas

Ward Security Limited; Manchester; On-site; Full time

Job summary

Join a forward-thinking company as a Contract Support Officer, where you will play a vital role in ensuring safety and security across multiple sites in Manchester. This dynamic position requires flexibility and excellent customer service skills as you will be the first point of contact for visitors and staff. You will perform essential duties such as ID checks, emergency responses, and maintaining security protocols. With a commitment to employee wellbeing and development, this innovative firm offers a supportive environment where your contributions will be valued. Embrace the opportunity to grow your career in the security industry with a team that prioritizes inclusivity and excellence.

Benefits

Uniform

SIA Licensing Savings Scheme

Cycle to Work Salary Sacrifice Scheme

Pension Benefits

Life Assurance Benefits

Employee Assistance Programme

Retail Discounts

Gym Membership

In-house Training Academy

Leadership Development Programme

Qualifications

• Must have a valid SIA licence and UK driving licence.
• Minimum 1 year of experience as a Security Officer required.

Responsibilities

• Provide security measures for safeguarding property and people.
• Conduct ID checks and respond to emergencies.
• Patrol assigned locations to prevent theft and damage.

Skills

Customer Service

Communication Skills

Problem Solving

Self-Presentation

Quick Thinking

Education

Valid SIA Licence

UK Driving Licence

Proven Work Experience as a Security Officer

Tools

CCTV Systems

Emergency Equipment

Job description

Contract Support Officer - Manchester and surrounding areas

Manchester, UK ● Swinton, Manchester, UK Req #248

02 April 2025

Are you looking to gain more experience within the security industry? Are you an experienced security officer who is looking for flexible hours across multiple sites in Manchester and surrounding areas and would like the opportunity to apply your skills and experience within the team at Ward?

…Apply now!

As a Contract Support Officer you will be the access control to the building, meeting and greeting visitors, contractors and staff, you will be vigilant and be the first point of call for any suspicious activity. Within this you will carry out ID checks, respond to emergencies and provide information to all staff and visitors.

The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and Front of House duties as required. The suitable candidate will be able to cover sickness, holidays and events when required, including last minute cover when contacted. Full flexibility is a must for this role.

Role: Contract Support Officer
Pay Rate: £12.70 per hour
Shift Pattern : Days, Nights and Weekends (full flexibility required)
Location: Manchester and surrounding areas
Role Requirements: Door Supervisor SIA licence and UK Driving licence (will need to drive between covering sites)

Main Duties:

• To provide the security measures necessary for the safeguarding of the property and people within the premises
• Cover reception duties if/when required (Front of House experience is desired)
• To protect the premises above from possible unauthorised entry by use of force or illegal instruments whereby a loss of goods may result in subsequent damage to the client's business.
• To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism.
• To detect, where possible, those responsible for losses or malicious damage to the client's property.
• To ensure that all persons wishing to enter the premises are fully identified as belonging to either the authorised client's personnel or visitors whom the client management can verify.
• To ensure that all reasonable instructions the client issues are implicitly and swiftly acknowledged.
• To provide a robust and efficient emergency response system to any emergency within the premises/building.
• To offer advice / assistance staff and visitors
• Protect the premises, property and personnel from theft, damage and violence
• Patrol the site and buildings to prevent fire, flood, theft and damage
• Search premises and people as instructed
• Provide access to cleaners and maintenance staff as instructed
• Provide staff to assist, as directed, in support of programmes, corporate events and functions
• Checking and validating all staff, visitors and contractors passes
• Issue and log keys; ensure their security and safe return after use
• Operating, monitoring and responding to installed security and safety systems including CCTV, access control, intruder and fire alarms
• Maintaining a log of occurrences
• Production of incident reports
• Direct and assist visitors
• Locking and unlocking of offices as necessary
• Checking of firefighting equipment
• Monitoring and overseeing the effective performance of security equipment
• Comply with and operate site security instructions and policies
• Comply with and operate site emergency and Health & Safety procedures; respond as necessary to emergencies, including assistance to the emergency services in the event of fire/bomb threats

Must Haves:

• Valid SIA licence
• UK Drivers licence
• Proven work experience as a Security Officer (minimum 1 year)
• Experience in Front of House/Reception duties
• Excellent customer service and communication skills
• High level of self-presentation
• IT literate- Ability to operate detecting systems and emergency equipment
• Quick thinking and problem-solving skills
• A positive attitude to dealing with people and taking on challenges

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.

Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.