Customer Service Apprentice (Finance Shared Service Centre)

TN United Kingdom; Warrington; On-site; GBP 12,000 - 18,000; Full time

Job summary

Join a leading company as a Customer Service Apprentice in Warrington. This apprenticeship offers hands-on experience in finance processes while working towards a Level 2 Customer Service Practitioner qualification. You'll receive support from experienced colleagues and enjoy career development opportunities, health benefits, and a vibrant workplace culture.

Benefits

Career development opportunities

Leisure and shopping discounts

Health and wellbeing support

Health Cash Plan

Pension scheme

Qualifications

• Achieved or predicted GCSEs in English and Mathematics.
• Good IT skills, proficient with Microsoft Office.
• Strong organization, time management, and communication skills.

Responsibilities

• Liaising with project teams and suppliers to answer queries.
• Responding to colleague queries professionally.
• Creating and maintaining electronic and hard-copy files.

Skills

Organization

Time Management

Communication

IT Skills

Education

GCSEs at Grade 9-4/A*-C in English and Mathematics

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Customer Service Apprentice (Finance Shared Service Centre), Warrington

Client:

United Living Group

Location:

Warrington, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d1ec09dd350b

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

This is an exciting time to join United Living on our Apprenticeship Programme as the business continues to grow with a significant order book of future projects.

Our Finance Shared Services Centre handles transactional finance processes including accounts payable, sales invoicing, accounts receivable, and payroll. We are seeking an Apprentice to join the team, with key responsibilities including:

• Liaising with project teams and suppliers to answer queries and ensure invoice accuracy.
• Responding to colleague queries professionally and respectfully.
• Creating and maintaining electronic and hard-copy files.
• Updating internal trackers, schedules, and the finance system.
• Performing general administrative support tasks.

As an Apprentice at United Living, you'll gain hands-on experience from day one, working towards a nationally recognized qualification. You'll be supported by experienced colleagues and will build a foundation for a career within United Living and the construction industry.

You will enroll in the Level 2 Customer Service Practitioner Apprenticeship, delivered online over 15 months by our training partner Smart Training and Recruitment. The program involves weekly online learning, virtual lessons, 1:1 tutor meetings, research, and portfolio work. Regular meetings with your coach and line manager will ensure your progress. Upon completion, you'll earn a Level 2 Customer Service Practitioner qualification and may join the Institute of Customer Service as an Individual member at the Professional level.

To support your integration, you'll be paired with a buddy who has recently completed the program, and you'll receive full support from your Line Manager and the Early Careers Team.

Qualifications:

• Achieved or predicted GCSEs at Grade 9-4/A*-C in English and Mathematics (candidates without these will need to achieve functional skills Level 1 during the program).
• Good IT skills, proficient with Microsoft Office (Outlook, Word, Excel).
• Strong organization, time management, and communication skills.

You must be available to start full-time in September 2025 and demonstrate:

• Commitment to uphold company values.
• Motivation and dedication to complete the apprenticeship successfully.

Additional Information:

We foster creativity, expression, and a supportive culture valuing personal and professional growth. Our apprenticeship program offers a solid foundation for your future career with us, including:

• Career development opportunities.
• Access to our idea and innovation platform.
• Leisure and shopping discounts.
• Participation in employee networks (Veterans, Women, Young People).
• Health and wellbeing support, including virtual GP and mental health services.
• Health Cash Plan, holiday purchase scheme, Payroll Giving, pension scheme, and more.

How to apply:

We are committed to diversity and inclusion, welcoming applications from all qualified candidates regardless of race, gender, disability, religion, sexual orientation, or age. We are a disability confident employer and will offer adjustments or support as needed. Please contact our Early Careers team at [emailprotected] for assistance. To join our team, click the I’m interested button and submit your application. Early applications are encouraged.