CCTV Security Support Officer

West Midlands Metro; Wednesbury; On-site; GBP 29,000; Full time

Job summary

Join a forward-thinking organization as a CCTV Security Support Officer, where you will play a vital role in ensuring safety and security in urban transportation. This position involves managing CCTV systems, conducting audits, and supporting investigations to maintain a secure tram service. With a focus on professionalism and efficiency, you will work closely with various teams to uphold strict health and safety standards. If you are detail-oriented, possess excellent communication skills, and are ready to make a significant impact in the community, this opportunity is perfect for you.

Benefits

MML Pension

Annual Leave

Free travel on Tram

Free travel on NX Bus

Qualifications

• Experience in an office environment with record-keeping capabilities.
• Ability to operate Microsoft Office packages effectively.

Responsibilities

• Download and review CCTV footage following incidents.
• Input incident reports and findings into the MML Incident Database.
• Support security objectives and maintain health and safety standards.

Skills

Microsoft Office

Time Management

Interpersonal Skills

Attention to Detail

Communication Skills

Education

GCSE Maths

GCSE English

Job description

£28,184 Per Annum MML Pension, Annual Leave & Free travel on Tram & NX Bus for you and your partner

West Midlands Metro are now recruiting for a CCTV Security Support Officer!

Location: Wednesbury Depot, Potters Lane, WS10 0AR
Salary: £28,184 per annum + Excellent Benefits!
Contract: Full time, Permanent
Benefits: MML Pension, Annual Leave & Free travel on Tram & NX Bus for you and your partner

West Midlands Metro is your gateway to an exciting career in the heart of England’s thriving West Midlands region. We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly – people!

Our sleek trams provide fast, convenient, and eco-friendly transportation solutions, reducing road congestion, lowering carbon emissions, and fostering a greener future for the West Midlands.

We are now recruiting for a CCTV Security Support Officer to provide efficient and professional administration and operation of the Midland Metro Limited CCTV systems and their data.

Responsibilities:

• Downloading, reviewing and interrogation of all forms of CCTV (tram, network and body worn) following a reported incident.
• Downloading, reviewing and interrogation of on tram recorder (OTDR) data to assist with investigations.
• Downloading and reviewing of safety critical communications to support ongoing investigation.
• Inputting all incident reports into the MML Incident Database.
• Inputting CCTV, OTDR and safety critical communications findings into the MML Incident Database.
• Responding, reviewing, logging and disclosing CCTV footage requests to the Police and third party (where applicable).
• Always Adhering to MML’S GDPR and employee privacy policies.
• Carrying out and recording regular audits of CCTV, OTDR and safety critical systems.
• Reporting and tracking of recorded faults of CCTV, OTDR and safety critical systems.
• Highlighting incidents of a significant nature to the relevant senior leader or manager.
• Providing feedback to the relevant MML teams after reviewing CCTV.
• Supporting the Security and Insurance Officer with security-based objectives and tasks.
• Supporting the QHSE Team with activities and projects as required.

Minimum Requirements:

• Worked in an office-based environment with the ability to keep and maintain records.
• The ability to operate Microsoft office packages.
• The ability to plan workloads and prioritise effectively.
• Good time management.
• GCSE Maths and English at Grade C or above.
• Excellent interpersonal skills.
• Great attention to detail.
• Excellent communication skills, both written and verbal.
• Flexible in their working hours, working hours are based on business need. Earlier or later starts may be required to ensure that downloads are completed quickly and effectively.

We prioritise a safety-first culture and require all team members to uphold strict health and safety standards, actively promoting safe practices across the team.

If you’re ready to make an impact by supporting a safe and efficient tram service, apply today to join our dedicated team at West Midlands Metro!