Area Support Officer

Manchester Arndale; Birmingham; On-site; GBP 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Area Support Officer to provide flexible and reliable security support across various client sites. This role is perfect for someone who thrives in dynamic environments, possesses strong problem-solving skills, and is committed to ensuring safety and security. You will engage with clients and staff, deliver exceptional service, and adapt quickly to changing situations. With opportunities for training and career development, this position offers a chance to make a significant impact in maintaining security for diverse clients while working in a supportive and inclusive workplace.

Benefits

Opportunities for training and career development

Supportive and inclusive workplace

Professional development opportunities

Qualifications

• Experience in security roles with knowledge of operations and best practices.
• Strong written and verbal communication for reporting and client interactions.

Responsibilities

• Deliver high-quality security services including access control and monitoring.
• Build positive relationships with clients and act as the main point of contact.

Skills

Problem Solving

Communication Skills

Adaptability

Flexibility

Education

Valid SIA License

Full UK Driving License

Tools

CCTV Systems

Access Control Systems

Alarm Systems

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

The Area Support Officer provides flexible and reliable support across various client sites within a designated area, ensuring that high standards of security and customer service are consistently delivered. This role is ideal for someone adaptable, with strong problem-solving skills, and committed to maintaining safety and security across different environments.

Key Responsibilities

• Provide short- and long-term cover for absences, vacancies, or special events at client sites.
• Deliver high-quality security services, including:
• Access and egress control.
• Patrolling and monitoring premises to ensure safety.
• Conducting thorough searches of individuals and vehicles where required.
• Responding promptly to alarms and incidents.
• Perform detailed incident reporting, ensuring all documentation is accurate and submitted on time.
• Operate and monitor security equipment such as CCTV, access control systems, and alarm systems.
• Ensure compliance with site-specific procedures and company policies.

Customer and Stakeholder Engagement

• Build positive relationships with clients, staff, and visitors by providing professional support and assistance.
• Act as the main point of contact for security concerns at the assigned site during shifts.
• Ensure any client issues are escalated appropriately and resolved effectively.

Support Functions

• Provide training, mentoring, and guidance to new security personnel as required.
• Adapt quickly to site-specific protocols and expectations, maintaining professionalism in diverse settings.
• You must be flexible and welcome to change at short notice.

About You

• Essential Requirements
• Valid SIA License – Door Supervisor (DS) or Security Guard (SG) required.
• Full UK Driving License with access to a reliable vehicle.
• Proven experience in a security role, with knowledge of security operations and best practices.
• Strong written and verbal communication skills for incident reporting and client interactions.
• Exceptional adaptability and flexibility to cover various shifts, locations, and environments.
• Excellent problem-solving abilities and the capacity to remain calm in emergencies.

Key Details

• Contract Type: Full-Time/Part-Time/Flexible.
• Working Hours: Varied, including days, nights, and weekends, depending on site requirements.
• Opportunities for training and career development.
• Ongoing training and opportunities for professional development.
• A supportive and inclusive workplace where your contributions are valued.
• The chance to play a critical role in maintaining security for our clients.

Successful candidates will also be required to undergo screening and vetting (BS7859)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.