Front of House Supervisor

TN United Kingdom; Northampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a vibrant team as a Supervisor in a leading lounge, where you'll ensure exceptional customer experiences and support the management team. You'll be part of a dynamic environment, driving service excellence while enjoying great perks like tips, discounts, and opportunities for personal development.

Benefits

Tips shared equally across the team

Staff food on every shift

50% discount on food

28 days holiday

Annual staff party

Company pension scheme

Opportunities for personal development

Qualifications

• Experience as a Supervisor or Team Leader in hospitality.
• Strong literacy skills for reporting on KPIs.

Responsibilities

• Lead the team to deliver timely service and uphold high standards.
• Support management in daily operations and customer service.

Skills

Communication

Attention to Detail

Hospitality

Job description

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Join Our Team as a Supervisor

Lounges are unique places, made special by the brilliant people who run them. As a Supervisor, you'll support the management team to maintain that brilliance, delivering 14 great shifts with your team to ensure every customer leaves happy—thanks to your excellent supervision.

Key Responsibilities:

• Lead from the front, setting a high pace for your team to deliver timely service.
• Ensure attention to detail and uphold high standards to make your Lounge the go-to place for the local community.
• Support the management team in daily operations and customer service excellence.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Staff food on every shift, regardless of hours worked
• 50% discount on food in all three brands from day one
• 28 days holiday (including Bank Holidays), pro rata
• Competitions and incentives, including trips with our suppliers
• Christmas and Boxing Day off
• Annual staff party - Loungefest
• Support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Opportunities for personal development and career progression in a fast-growing business

What You'll Bring:

• Experience as a Supervisor, Team Leader, or a front-of-house team member ready to step into management, ideally from restaurants, bars, cafes, or coffee shops.
• Experience working in a bar environment with serving freshly made food and drinks.
• A natural talent and passion for hospitality.
• Driven and persistent in overcoming challenges.
• Strong literacy skills and attention to detail for reporting on KPIs.
• Excellent communication skills to build rapport and trust.
• Self-motivated, able to work at pace with limited supervision, even under pressure.
• Knowledge of sales building, forecasting, reporting, recruitment, HR, and NPS best practices.

If you'd like to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.