Experienced Service Front Counter Advisor

Aston Vauxhall; Melton Mowbray; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a leading automotive service team as a Front Counter Advisor. Enjoy flexible working hours while providing exceptional customer service in a busy reception environment. Ideal candidates will have motor trade experience and excellent communication skills. Contribute to a well-established family-run business with a strong reputation for customer satisfaction.

Benefits

22 days' holiday plus 8 bank holidays

Staff discount

Bonus scheme

Qualifications

• Motor trade experience in this role or similar.

Responsibilities

• Meet and greet customers at the front counter.
• Maintain customer service levels and meet targets.
• Prepare invoices and take payments.

Skills

Organisational Skills

Customer Communication

Team Player

Education

Full Cleaning Driving Licence

Job description

Experienced Service Front Counter Advisor

Flexible working contract available between full and part-time hours with a PM finish working with our existing AM mid-afternoon team, who presently enjoy flexible working and cover our busy service reception.

Aston Autopark are a Vauxhall Main Dealer, Peugeot, Citroen and Ford authorised repairer, as well as holding a used car stock of over 200 vehicles.

Established over 35 years ago and family-owned and run, we are a top-rated business for customer service and serve a wide area surrounding our facility. We are expanding rapidly and have room on our 3.5-acre site for further development.

The successful candidate will cover the PM finish which is 6 PM with a start time of between 10 AM and 2 PM under a flexible working contract that will include a minimum of one Saturday morning in three, this can be more, and time can be taken in leu mid-week to compensate, additionally additional cover hours for holidays and absence are available.

This is a great opportunity to become part of a great Aftersales Team within a flexible working department.

Responsibilities

• Front of house reception/counter – meet and greet
• Maintaining customer service levels, meeting targets set and deadlines
• Look after the customer bookings and checking vehicles
• Advising customers on the course of action and invoicing any work, whilst maximising any opportunities to upsell through the vehicle health check process
• Encourage customer satisfaction via exit handover and follow-up contact
• Prepare invoices, explain and take payments
• Produce estimates for repair costs and times
• Quote and sell service plans

Qualifications and Qualities

• Motor trade experience in this role or similar
• Great organisational skills
• Proficient in using computer systems
• Full cleaning driving licence
• Highly motivated
• Team Player
• Communicate clearly with customers and colleagues

Working Monday - Friday - Saturday morning as part of a rota with the existing team

Remuneration will be commensurate with hours contracted and worked, as well as experience and anticipated contribution.

Ref: N/A

Working Hours Working Monday - Friday - Saturday morning as part of a rota with the existing team

Salary Remuneration will be commensurate with hours contracted and worked as well as experience and anticipated contribution.

Benefits 22 days' holiday plus 8 specified bank holiday days. Staff discount. Bonus scheme.