HPLC Field Service Engineer

JR United Kingdom; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer to join their dynamic team. This role involves providing exceptional service and maintenance for laboratory instruments across the UK and Europe. The ideal candidate will possess expertise in chromatography and a strong background in technical support. You'll be responsible for ensuring the longevity of critical instruments, effectively communicating with clients, and maintaining detailed service documentation. If you're passionate about technology and customer satisfaction, this is the perfect opportunity to advance your career in a growing global company.

Qualifications

• Experience in servicing biomedical/electronic/mechanical equipment.
• Strong mathematical and engineering aptitude is preferred.

Responsibilities

• Perform maintenance, repairs, and calibrations on laboratory instruments.
• Communicate effectively with customers to troubleshoot and resolve issues.

Skills

Chromatography (HPLC & FPLC)

Technical Communication

Preventative Maintenance

Troubleshooting

Education

Associate’s or Bachelor’s degree in Engineering or Mathematics

High School Diploma/GED with 4+ years of experience

Tools

Laboratory Instruments (HPLC, FPLC, microplate readers, centrifuges)

Job description

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Client:

Germer International - Pharmaceutical Recruiting

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Would you like to join a growing, global company that provides technical instrument maintenance and service to pharmaceutical and biotech clients across the UK and Europe? Our client is looking for a Field Service Engineer to support customers by performing regular maintenance, repair, and refurbishment of laboratory instruments (HPLC, FPLC, microplate readers, centrifuges, etc.)

Must currently live in the United Kingdom to apply

Qualifications:

• Chromatography (HPLC & FPLC) experience required
• Associate’s or Bachelor’s degree in a major illustrating mathematical and/or engineering aptitude, OR
• High School Diploma/GED and 4 or more years of experience servicing biomedical/electronic/mechanical equipment

Primary Duties and Responsibilities:

• Perform preventative maintenance, repairs, and calibrations on laboratory instruments as well as the refurbishment of instruments (microplate readers, chromatography machines, centrifuges, etc.)
• Promote the customer’s long-term interests by extending the life of their instruments.
• Effectively communicate with customers and account team members to troubleshoot, diagnose, provide repair updates, train end-users, and ensure full resolution of all customer needs.
• Establish fluency in relevant service documentation, including but not limited to preventative maintenance service reports, IQ/OQ documentation, and other service documentation.
• Create and properly maintain customer service logs and documentation.
• Accurately record service reports, time entries, and the use of repair parts.
• Follow Company and customer on-site procedures, including customer GxP protocols, safety requirements, company dress code requirements, and SOPs.
• Represent and promote the Company in a positive, professional manner.
• Serve as a member of the customer account team by contributing your technical expertise to resolve customer questions, troubleshoot customer issues, and identify additional opportunities to serve our customers.