Customer Success Manager

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Brighton; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading ecom-tech company is seeking a Customer Success Manager to support globally recognized brands. You will manage key accounts, ensuring high-quality service and engagement. The role offers a competitive OTE package, hybrid working, and opportunities for growth in a fast-paced SaaS environment.

Benefits

Healthcare

Dental care

28 Days annual leave

Qualifications

• Experience in a customer success role within the SaaS space.
• Data savvy and able to tell a story to create value.

Responsibilities

• Manage everything post onboarding for 18 accounts worth £1mil ARR.
• Work closely with senior team for contract renewals and account growth.

Skills

Customer Management

Data Analysis

Self-Motivation

Storytelling

Tools

Planhat

Gainsight

Churnzero

Job description

The Company:

• An innovative ecom-tech solution working with some of the most recognised logos across the globe!
• Launching off some early funding they are now totally self-sufficient and growing!

The Opportunity:

This awesome company work with brands you see every day, helping them engage and convert more consumers with exciting and engaging digital content.

Supporting globally recognised brands across retail, ecommerce, automotive and more, you’ll be the day to day contact and strategic lead for a book of c.18 accounts worth £1mil ARR.

Joining the existing team of 3, you’ll focus on platform usage, performance and critically, storytelling, turning data into insight!

Responsibility wise, you’ll manage everything post onboarding and work closely with the senior team and/or sales function when it comes to the heavier commercial conversations (contract renewals and account growth). You’ll have accountability, but be fully supported to deliver!

The Ideal Candidate:

• Previous experience in a customer success role within the SaaS space
• Experience of working within a fast-paced, scaling SaaS business.
• A well-versed approach to high touch, customer management. You will regularly engage with your clients and provide value with every interaction.
• Data savvy and able to tell a story to create value.
• Self-motivated and able to work autonomously.
• The desire to learn and improve. No ego’s here!
• Experience of working for or within globally recognised brand (retail, ecommerce or automotive) at head office level.
• Experience using Customer Success Platforms such as Planhat, Gainsight or Churnzero.
• Experience of working with marketing, brand or digital content decision makers.

The Package:

• £55k OTE package.
• Hybrid working, 1 or 2 days a week in Brighton.
• Healthcare and Dental care.
• 28 Days annual leave (plus BH).

And more!

ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!