Customer Advisor

TN United Kingdom; Tenby; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading company as a Customer Advisor, where you'll assist customers, promote products, and ensure a smooth store operation. With full training provided, this role is ideal for those looking to start a rewarding career in retail. Enjoy benefits like employee discounts and a flexible work environment.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay for parents

Flexible benefits scheme

Access to free counselling

Qualifications

• Candidates should excel in a fast-paced environment.
• Enjoy working as part of a team.
• Ambition to assist customers effectively.

Responsibilities

• Helping customers and answering questions.
• Promoting in-store offers to enhance customer experience.
• Managing product displays and assisting with stock management.

Skills

Effective communication

Listening skills

Team collaboration

Attention to detail

Customer care

Job description

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The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.

About the role

You will work onsite and report to the Assistant or Store Manager. Your role could involve helping at the tills, advising customers, or working in our back shop. Your responsibilities include:

1. Helping customers and making them feel at ease by listening, answering questions, and offering advice on our products.
2. Promoting our in-store offers and schemes to enhance customer experience.
3. Ensuring the store runs smoothly by managing product displays, providing excellent service at the tills, and assisting with stock management.
4. Working with team members to maintain a clean and presentable store environment.
5. Receiving award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed:

1. Full training is provided; we look for candidates who excel in a fast-paced, varied environment.
2. Effective communication and listening skills.
3. Enjoy working collaboratively as part of a team.
4. Attention to detail in customer interactions.
5. Ambition to be a proud brand ambassador for Boots and assist customers in finding the best products.

It would be great if you also have

These additional skills or experiences are desirable but not essential:

• Experience in customer care and service (not mandatory).

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling through TELUS Health

Find out more at boots.jobs/rewards. Note that salary estimates on third-party sites are not endorsed by Boots.

Why Boots?

We promote an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer committed to diversity and inclusion.

What's next?

If successful, you will be invited for an in-store interview within 14 days. We are open to discussing part-time and job share options. Reasonable adjustments are available for the application and interview process.