Customer Service Assistant 8104

Adult Learning; England; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Assistant to join their award-winning team. This role offers a unique opportunity to work in a hybrid environment, balancing office-based and remote tasks. Ideal candidates will have a strong background in customer service and administration, with excellent communication skills and a passion for improving customer experiences. Join a motivated workforce that values teamwork and flexibility, while contributing to the growth of a leading council in delivering exceptional service to its community.

Benefits

Generous holiday entitlement

Health and Wellbeing services

Flexible working options

Employee discounts

Blue Light card

Relocation expenses

Travel expense advances

Local Government Pension Scheme

Tax-efficient pension and bike schemes

Car lease scheme

Qualifications

• Experience in delivering excellent customer service and administration.
• Ability to engage with diverse individuals via telephone.

Responsibilities

• Resolve customer queries at the first point of contact.
• Follow defined processes to enhance customer experience.

Skills

Customer Service

Administration

Attention to Detail

Data Entry

Process Orientation

Job description

Job Description

Customer Service Assistant 8104 | Permanent contract | £12.84 to £13.05 per hour (Scale D) | 2x 37 and 1x 18.5 hours per week | County Hall, Norwich

Our Customer Service Centre is proud to hold the nationally recognised Customer Service Excellence Award. It aims to become the best performing council in the country for customer service. We are seeking highly motivated, process-oriented individuals to join our expanding team.

If you have a customer service or administrative background, you understand what makes for a great customer experience – excellent communication skills and a desire to resolve customer queries at the first point of contact.

The core working hours are Monday to Friday, 9am to 5pm. This role offers a hybrid working model, combining office-based and remote work from home. Candidates should have reliable broadband connectivity and be able to work privately.

If you thrive in a fast-paced, dynamic environment and are eager to expand your career, this role is ideal for you. Joining our team provides opportunities to develop your skills and contribute to departmental growth.

We Are Looking For People Who

• Have experience delivering excellent customer service and administration
• Are comfortable engaging with a diverse network of people via telephone, including vulnerable or crisis-affected individuals
• Can follow defined processes
• Have good attention to detail and excellent data entry skills
• Can operate various systems
• Possess a service improvement mindset, aiming to enhance customer experience

If you meet these criteria, we would love to hear from you.

Our Working Environment and Benefits

We promote an inspired and motivated workforce, emphasizing teamwork, work-life balance, and excellent service delivery to Norfolk and its residents. Flexibility is integral, with hybrid working enabled by top-tier technology and equipment, including reliable broadband.

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services, including physiotherapy and counselling
• Flexible working options: flexi-time, part-time, remote, and hybrid
• Employee discounts through 'Norfolk Rewards'
• Blue Light card for emergency service workers
• Relocation expenses (if applicable)
• Travel expense advances
• Local Government Pension Scheme with employer contributions, life assurance, and dependants’ pensions
• Tax-efficient pension and bike schemes
• Car lease scheme for low-emission vehicles (eligibility applies)
• Referral bonuses for hard-to-fill roles

We recommend reviewing the full Job Description and Person Specification before applying, as well as our Terms and Conditions. Current Norfolk County Council employees can apply via myOracle using their official email addresses.

Note: Priority consideration may be given to current employees at risk due to restructuring or in redeployment.

Redeployment closing date: 1 May 2025 at 23:59
All other applications close: 18 May 2025 at 23:59