General Manager

Forest Holidays; Beddgelert; On-site; GBP 35,000 - 45,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen dynamischen General Manager, um ein engagiertes Team in einer atemberaubenden Waldumgebung zu führen. In dieser spannenden Rolle sind Sie verantwortlich für die Gewährleistung eines außergewöhnlichen Gästeservices und die Umsetzung von Betriebsabläufen, während Sie gleichzeitig eine Kultur der Nachhaltigkeit fördern. Mit einem starken Fokus auf Teamführung und Budgetmanagement werden Sie dazu beitragen, dass jeder Aufenthalt unvergesslich wird. Nutzen Sie die Gelegenheit, Teil eines Unternehmens zu werden, das sich für Menschen und den Planeten einsetzt und außergewöhnliche Urlaubserlebnisse bietet.

Benefits

Wohnunterkunft

Generöse Urlaubsregelung

Leistungsbezogene Boni

Soziale Veranstaltungen

Betriebliche Altersvorsorge

Ein bezahlter Freiwilligentag

Subventionierte Mahlzeiten

Wohlfühlveranstaltungen

Rabatte auf Kabinenaufenthalte

Hunderte von Rabatten

Qualifications

• Erfahrung in der Führung großer Teams und im Budgetmanagement.
• Starkes Engagement für Nachhaltigkeit und Kundenservice.

Responsibilities

• Leitung und Inspiration eines großen Teams zur Bereitstellung herausragender Dienstleistungen.
• Überwachung aller Aspekte der Gästebetreuung und der Betriebsabläufe.

Skills

Führungskompetenz

Budgetmanagement

Planungs- und Organisationsfähigkeiten

Kundenservice

Projektmanagement

Nachhaltigkeit

Job description

Location: Beddgelert

Salary: £35,000 - £45,000

Working Hours: Full-time - 40 hours per week

Days of Work: Shifts vary Monday to Sunday on Rolling Rota.

Live-In Accommodation Available.

Lead Our Team in a Stunning Forest Setting!

We have an exciting opportunity available for a General Manager to join our Beddgelert team on a full time, permanent basis. Work in one of the UK’s most beautiful forest locations, leading a team dedicated to delivering exceptional guest experiences.

Closing Date for applications is Friday 23rd May

Who Are Forest Holidays?

We’re a Certified B Corp. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

About the General Manager role:

As General Manager, you will oversee operational excellence across all areas of the location, including the Forest Retreat (our retail, food & beverage hub), site operations, and administration. You will ensure every guest enjoys a unique and memorable holiday experience, upholding our brand standards and delivering the Forest Feeling

Your Responsibilities:

• Lead and inspire a large operational team to deliver outstanding service.
• Oversee all aspects of guest experience, operations, and administration at the location.
• Manage budgets and drive revenue growth while maintaining exceptional standards.
• Ensure a strong health & safety culture is embedded across the team.
• Motivate and develop your team through training, coaching, and performance management.
• Maintain the highest standards of cleanliness, safety, and presentation across the site.
• Proactively manage guest feedback to enhance the customer experience.

Skills & Experience:

Our ideal General Manager will be a dynamic leader who can drive the growth and success of their location. You should bring energy, enthusiasm, and a passion for delivering exceptional service.

We’re looking for someone with:

• A full UK driving license and access to a vehicle.
• Senior management experience, ideally overseeing large operational teams.
• Strong planning, organisation, and leadership skills.
• Proven budget management experience, including managing P&L.
• Previous experience in a similar outdoor working environment is desirable.
• A commitment to sustainability and responsible tourism.
• A passion for delivering exceptional guest experiences while driving business success.
• Due to investment into the location, project management and delivery experience is required

Self-motivated and ready to lead the team, you will be key in delivering business results and will make a valued contribution as you help our dynamic and growing business become the UK’s most recommended holiday provider. With experience in team leadership and achieving outstanding results, you’ll ensure every guest experience is consistent and extraordinary. Promoting a collaborative culture, you will bring your experience of leading a team and through training produce the highest standards.

As our General Manager we can offer you:

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• Live-in Accommodation - Including all utilities, available for a nominal monthly rent, resulting in approximately £10,000 annual savings.
• Generous holiday allowance - Take the time you need to recharge and enjoy a healthy work-life balance.
• Performance-based bonuses – Earn a 15% bonus (paid annually) if customer service targets are met.
• Social events and awards evenings – Celebrate success with your team.
• Pension scheme – Secure your future with our company pension.
• One full paid day to volunteer – Give back to a cause you care about.
• Subsidised meals – Discounted food when working on location.
• Wellbeing events & activities – Focus on your mental and physical wellness.
• Save on cabin breaks – Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off.
• Hundreds of discounts – Save on top brands across the UK.

Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you’ll be part of a team that values people and the planet.

Click ‘Apply’ now to start your journey with us. Don’t miss out on this fantastic opportunity!