Front of House Assistant

TN United Kingdom; Worksop; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player in health and wellness is seeking a Front of House Assistant to create a welcoming environment for guests. This role involves greeting guests, managing inquiries, and ensuring a seamless experience. With a focus on exceptional customer service, you will be part of a dedicated team that values wellness and guest satisfaction. Enjoy a flexible schedule, comprehensive perks, and opportunities for personal development in a serene setting. If you're passionate about health and wellness, this is the perfect opportunity to make a meaningful impact.

Benefits

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave

Free gym membership

Discounted Spa Treatments

50% Discounted Meals

Career & Personal Development training

Mental Health and Well-Being Services

Length of Service Awards

Discounted entertainment and shopping

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Excellent organizational and multitasking skills.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Handle emails, calls, and face-to-face queries.
• Manage spa bookings and appointments.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Multitasking Skills

Customer Service

Job description

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Job Details

• Job Title: Front of House Assistant
• Hours: 32 per week
• Rate of Pay: £ per hour
• Location: Worksop

About the Role

Are you warm, organized, passionate about wellness, and committed to delivering exceptional customer service? Bannatyne, a leader in health and wellness, seeks a welcoming and efficient Front of House Assistant to join our team. Your role will be to create a positive first impression and ensure a seamless experience for our guests.

Perks and Benefits

• B-Fed - complimentary lunch or breakfast
• Flexible schedule
• 28 days annual leave, increasing with tenure
• Free gym membership and additional for a guest after 2 years
• Discounted Spa Treatments (30%) and Spa Goods (20%) - ELEMIS Products
• 50% Discounted Meals and Beverages at our cafe/bar
• Career & Personal Development training
• Mental Health, Well-Being, and EAP Services
• Length of Service Awards, Staff Awards, and Bonuses
• Discounted entertainment and shopping

Typical Day

• Greet and welcome guests warmly and professionally
• Handle emails, calls, and face-to-face queries
• Prepare and serve beverages and light snacks (if applicable)
• Manage spa bookings and appointments
• Assist guests with inquiries about services, treatments, and products
• Process payments and manage reception area
• Promote spa services, offers, and retail products
• Maintain a clean and inviting reception area
• Coordinate with staff to ensure seamless service
• Log visitors accurately, including contractors and guest passes
• Complete all relevant training

Candidate Requirements

• Strong interpersonal and communication skills with a customer-focused attitude
• Passion for health, wellness, and customer service
• Excellent organizational and multitasking skills
• Ability to build rapport and credibility
• Flexible hours, including weekends and holidays

Preferred experience includes working as a receptionist or in customer service within the hospitality industry. Proficiency in booking systems and basic computer skills is beneficial.

Why Join Bannatyne?

Bannatyne is renowned for excellence in health and wellness. As a Front of House Assistant, you will be the first point of contact, setting the tone for our guests' experience. Work in a serene environment with a dedicated team committed to making a difference.

Ready to represent Bannatyne and create memorable guest experiences? Apply now and join our welcoming team!