Front of House Assistant - Manchester

Browne Jacobson; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading law practice in Manchester seeks a Front of House Assistant to provide exceptional service and support to clients and stakeholders. The role involves greeting visitors, managing queries, and assisting with meetings and events. Ideal candidates will have experience in hospitality or reception environments and strong communication skills. This is a full-time entry-level position within a dynamic team.

Qualifications

• Experience in reception, hospitality, or luxury retail environments.
• Proactive, detail-oriented, organized, and able to multitask.

Responsibilities

• Greet visitors and deliver exceptional client service.
• Assist with meetings and events, ensuring everything is set up.
• Handle queries and liaise with clients via various communication methods.

Skills

Problem Solving

Communication

Tools

Microsoft Office

MS Teams

Zoom

Job description

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Job Description

We are hiring! The team is looking for an Assistant to join our Front of House team, delivering exceptional service to our clients and stakeholders. The Front of House Assistant will work within the Client & Marketing (C&M) department, which includes Business Development, Bids, Marketing, Client Relationships, Events & Front of House.

The Front of House (FOH) team are often the first impression of the wider business and its values for stakeholders and clients alike.

What does the role involve?

• Meeting and greeting all visitors upon arrival, delivering exceptional client service, and providing a positive lasting impression of Browne Jacobson.
• Answering queries, responding to requests, and liaising with clients, stakeholders, and suppliers in person, via email, and telephone.
• Placing orders for stock, stationery, catering, etc.
• Assisting with the organisation and delivery of meetings and events, preparing meeting rooms according to organisers’ requirements and brand standards.
• Serving food and beverages at meetings and events, and helping clear up afterwards.
• Ensuring all meeting equipment (AV/VC) is operational and set up appropriately; training will be provided for operating tech and troubleshooting.
• Traveling to other client suites to support the team and provide cover as needed, with travel and accommodation arrangements handled for you.
• Reporting and resolving building, cleaning, security, and related tasks.
• Adhering to all relevant legislation.
• Supporting the wider C&M team as needed.

Technical skills required:

• Proficiency with computer systems such as Microsoft Office, MS Teams, Zoom, and room booking platforms.

Ideal candidate profile:

• Confident in interacting with diverse people in person and over the phone.
• Experience in reception, hospitality, or luxury retail environments.
• Strong problem-solving skills.
• Proactive, detail-oriented, organized, and able to multitask.
• Team player capable of working independently.
• Self-motivated, resilient, and positive.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Law Practice