Services Assistant

Sainsbury's; Bury St Edmunds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the UK is seeking a Services Assistant to enhance customer experience in their vibrant stores. The role involves serving customers, selecting products, and maintaining a clean environment. Ideal candidates are friendly, proactive, and detail-oriented, with opportunities for training and development.

Benefits

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension contributions

Sainsbury’s share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be above school-leaving age.
• Right to Work in the UK required.

Responsibilities

• Serve and support customers at checkouts and kiosks.
• Select products for On-demand grocery service.
• Handle complaints and refunds.

Skills

Customer Service

Teamwork

Problem Solving

Attention to Detail

Job description

What you’ll be doing:

• Serving and supporting customers at checkouts, self-service tills, kiosks, and petrol stations, proactively offering help and answering questions.
• Selecting high-quality products on the shop floor for customers using our On-demand grocery service and assisting with Click & Collect parcels.
• Building knowledge about our products, services, and promotions to provide helpful recommendations.
• Handling complaints, refunds, shelf tickets, and advertising.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Friendly, welcoming, and enthusiastic about helping customers.
• Comfortable in a fast-paced, energetic environment and a team player.
• Responsible and proactive in solving problems.
• Willing to work flexibly across the store to a high standard, with opportunities to learn new skills.
• Comfortable with learning new digital tools and technology.
• Detail-oriented, maintaining a clean and organized store to enhance the shopping experience.

Working for us has great rewards:

We offer market-leading benefits and training, including:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on weekends, and 15% off at Argos every pay day.
• Free food and hot drinks – provided in all our stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – company matches between 4-7.5% of your contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme for confidential support.

Please note: Our vacancies may close quickly, so we encourage early applications.

An inclusive place to work and shop:

We are committed to inclusivity, supporting colleagues and welcoming customers from all backgrounds. We offer development opportunities, mentorship, and celebrate diversity through various initiatives. To learn more, please visit here. If you require reasonable adjustments during the application or interview process, let us know, and we will support you.

Responsibilities:

Working in our stores:

Our stores are vibrant, community-focused environments where food and service are our passions. As a Services Assistant, you’ll ensure an excellent shopping experience for our customers.

Eligibility:

• You must be above the school-leaving age in your country.
• If working hours start before 6am or after 11pm, you need to be at least 18 years old.
• You must have the Right to Work in the UK.