Customer Assistant - Service And Safety - Bury St Edmunds

MARKS&SPENCER; Bury St Edmunds; On-site; GBP 20,000 - 25,000; Part time

Job summary

Ein etabliertes Einzelhandelsunternehmen sucht engagierte Kollegen, die eine hervorragende Einkaufserfahrung bieten. In dieser Rolle sind Sie das Gesicht des Unternehmens und helfen dabei, die Bedürfnisse der Kunden zu verstehen und herausragenden Service zu bieten. Mit einer starken Verpflichtung zu Kundenservice und der Fähigkeit, positive Beziehungen aufzubauen, werden Sie Teil eines innovativen Teams, das die Einzelhandelsbranche revolutioniert. Sie erhalten die Schulung, um digitale Werkzeuge zu nutzen und Ihre Fähigkeiten weiterzuentwickeln. Jetzt ist der perfekte Zeitpunkt, um sich diesem dynamischen Team anzuschließen und einen positiven Einfluss auszuüben.

Qualifications

• Hohes Maß an Kundenservice und Engagement für hervorragende Arbeit.
• Fähigkeit, Feedback anzunehmen und umzusetzen.

Responsibilities

• Kunden effizient bedienen und die Verkaufsziele überwachen.
• Das Geschäft sauber halten und Regale auffüllen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Digitale Fähigkeiten

Job description

Work Pattern

Week 1

Tuesday - 13:00 - 18:00

Wednesday - 13:00 - 18:00

Friday - 13:00 - 18:00

Saturday - 13:00 - 18:00

Week 2

Sunday -11-16

Wednesday- 13:00 - 18:00

Thursday -13:00 - 18:00

Friday -13:00 - 18:00

You must be over 18 to apply for this position.

All interviews must take place face to face in the hiring store.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

· Serve our customers efficiently, both on the shop floor and at service points

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services

· We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

· High levels of customer service

· Committed to delivering excellent work with great attention to detail

· Open to and acts upon feedback, asking for this regularly

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.