Regional Vice President of Operations

TN United Kingdom; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

An innovative technology solutions provider is seeking a Regional Vice President of Operations to oversee managed services in the UK. This leadership role focuses on ensuring operational excellence and achieving performance metrics for service delivery. The ideal candidate will thrive in a dynamic environment, leading senior engineering teams while fostering a culture of continuous improvement and client satisfaction. If you're passionate about technology and eager to build a rewarding career, this position offers the perfect opportunity to make a significant impact in a forward-thinking organization.

Qualifications

• 7-10 years of managerial experience in managed services.
• Proven experience managing remote resources and large teams.

Responsibilities

• Oversee day-to-day operations of managed services delivery.
• Motivate and coach management and individual contributors.
• Ensure service delivery team meets performance metrics.

Skills

Management Skills

Communication Skills

Project Management

Technical Expertise in MSP

Education

Bachelor's Degree in Information Technology

ITIL Certification

Job description

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Regional Vice President of Operations, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d7f99b8771af

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services.

Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers.

Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER.

If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Summary The Regional Vice President of Operations (RVP) is primarily responsible for overseeing the day-to-day operational functions of Thrive managed services delivery process and senior engineering within the specified region. The role includes direct supervisory management of Thrive’ Senior Engineering teams in the UK. The RVP is responsible for ensuring that the regional service delivery team delivers at or otherwise achieves all performance metrics defined for Thrive’s managed services products and service level agreements for managed services clients. Primary Responsibilities Motivate and coach both management and individual contributors within service delivery region Ensure that the service delivery team delivers at or otherwise achieves all performance metrics defined for Thrive’s managed services products and service level agreements for managed services clients Maintain daily, weekly and long term work plan to ensure that goals are met and improvement is made when possible Oversee inbound client support calls for specific managed service products and for specific high profile managed service clients when necessary Conduct annual performance appraisals for Regional Service Delivery and Senior Engineering Directors Manage on-going audit of managed services platforms to ensure clients configuration meets specification of Thrive standards Uphold procedural requirements around prioritization, communication, documentation, escalations, etc. Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management Identify and improve inefficient processes and functions Work seamlessly with Thrive’s account management teams to ensure highest levels of client satisfaction are met with clear identification of opportunities to improve technical services/support. Serve as escalation point for service delivery issues Ability to adjust priorities and balance responsibilities in a fast-paced environment Interact with all Remote and Field Support teams to provide efficient and positive workflows Qualifications Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience. 7-10 years of managerial experience;managed services experience essential. Technical subject matter expert on MSP products as they relate to Thrive’s service catalog. Experience managing complex projects, clients, partners, and organizations. ITIL certification and practice preferred. Proven experience managing remote resources and large teams. Strong written and verbal communication skills. Powered by JazzHR