Regional Vice President of Operations

周物癥; London; On-site; GBP 60,000 - 120,000; Full time

Job summary

An innovative technology solutions provider is seeking a Regional Vice President of Operations to lead their managed services delivery teams in the UK. This role offers the opportunity to oversee operations, motivate teams, and ensure high client satisfaction. The ideal candidate will have a strong background in management and technical expertise in MSP products. Join a dynamic environment where your leadership will drive success and foster a culture of excellence. If you thrive in fast-paced settings and are passionate about technology, this is the perfect opportunity for you.

Qualifications

• 7-10 years of managerial experience in managed services.
• Strong communication skills and technical expertise in MSP products.

Responsibilities

• Oversee day-to-day operations of managed services delivery.
• Motivate and coach management and individual contributors.
• Ensure performance metrics and SLAs are met.

Skills

Management Skills

Communication Skills

Project Management

Technical Expertise in MSP Products

Client Relationship Management

Education

Bachelor's Degree in Information Technology

Job description

About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus on NextGen services help us stand out among our peers. Thrive is looking for individuals who view their weekdays not just as 'a job' but as an opportunity to develop valuable skills that ignite their passion and lead to a career. If you thrive in a work-hard, play-hard environment and seek guidance, training, and experience to build a lucrative career, welcome to Thrive!

Position Summary

The Regional Vice President of Operations (RVP) is responsible for overseeing the day-to-day operational functions of Thrive's managed services delivery and senior engineering teams within the specified region. This includes direct supervisory management of Thrive’s Senior Engineering teams in the UK. The RVP ensures that the regional service delivery team meets or exceeds all performance metrics and service level agreements for managed services clients.

Primary Responsibilities

• Motivate and coach management and individual contributors within the service delivery region.
• Ensure the service delivery team achieves all performance metrics for Thrive’s managed services products and SLAs.
• Maintain daily, weekly, and long-term work plans to meet goals and implement improvements.
• Oversee inbound client support calls for specific managed service products and high-profile clients when necessary.
• Conduct annual performance appraisals for Regional Service Delivery and Senior Engineering Directors.
• Manage ongoing audits of managed services platforms to ensure client configurations meet Thrive standards.
• Uphold procedural requirements around prioritization, communication, documentation, and escalations.
• Follow up with customers to identify areas for improvement and relay feedback to internal teams.
• Identify and implement improvements in processes and functions.
• Collaborate with account management teams to ensure high client satisfaction and identify opportunities for service improvement.
• Serve as an escalation point for service delivery issues.
• Adjust priorities and responsibilities in a fast-paced environment.
• Coordinate with remote and field support teams to ensure efficient workflows.

Qualifications

• Bachelor’s Degree in Information Technology or related field preferred, or equivalent experience.
• 7-10 years of managerial experience, with managed services experience essential.
• Technical subject matter expertise on MSP products related to Thrive’s service catalog.
• Experience managing complex projects, clients, partners, and organizations.
• ITIL certification and practice preferred.
• Proven experience managing remote resources and large teams.
• Strong written and verbal communication skills.