Operations Coordinator

M Group Energy; Perth; On-site; GBP 25,000 - 35,000; Full time

Job summary

M Group Energy is seeking an Operations Coordinator in Perth to support their revenue protection business. This full-time administrative role involves scheduling, data entry, and customer liaison, contributing to essential infrastructure services in a supportive environment. Join a company committed to employee growth and a diverse workplace.

Benefits

Matched or contributory pension scheme

Online GP service, available 24/7

Employee assistance programme

Access to retail discounts via My Rewards portal

Life assurance

Cycle to work, salary finance, and give as you earn schemes

Enhanced maternity, paternity, and adoption leave

Reward and recognition schemes

25 days annual leave plus bank holidays

Qualifications

• Experience in an administration role is essential.
• Strong customer service skills required.
• Excellent organisational skills are necessary.

Responsibilities

• Scheduling work for field engineers.
• Inputting data into database systems.
• Liaising with field engineers, managers, and customers.

Skills

Customer service

Organisational skills

Education

Experience in an administration role

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.

This role will be within our Metering team. You’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters.

Our team installs and maintains distribution networks and ensures reliable connections for customers, carrying out electrical planned work, customer connections and network reinforcement.

As part of our team, you’ll be at the forefront of the transition to net zero, working with colleagues across the Group to share learnings and deliver essential infrastructure services for life.

What will you be doing?

We’re looking for an Operations Coordinator to join our team in Perth, supporting our revenue protection business - Seeka. This is a full-time role based in the office, involving call taking and liaising with field engineers, managers, and customers for appointment booking.

Your responsibilities will include scheduling work for field engineers, inputting data into our database systems, and potentially training in warrant procedures and liaising with courts. This administrative role requires accuracy and accountability.

What You’ll Bring

• Experience in an administration role
• Strong customer service skills
• Excellent organisational skills
• Utilities (Electricity & Gas) knowledge is desirable but not essential

What’s in it for you?

We offer a range of benefits to support your life inside and outside of work, including:

• Matched or contributory pension scheme
• Online GP service, available 24/7
• Employee assistance programme
• Access to retail discounts via My Rewards portal
• Life assurance
• Cycle to work, salary finance, and give as you earn schemes
• Enhanced maternity, paternity, and adoption leave
• Reward and recognition schemes

Additional benefits include:

• 25 days annual leave plus bank holidays

About Us

We aim to be an employer of choice and a great place to work, attracting diverse and talented individuals who make a difference. We actively support and recruit army veterans and have inclusion networks to foster a sense of belonging for everyone.

Our values shape our culture and how we work together:

• Responsibility and going further for our people, clients, communities, and the planet
• Openness and seeking innovative ways to exceed expectations
• Unity and teamwork, recognizing that the whole is greater than the sum of its parts
• Ambition and embracing opportunities to lead in essential infrastructure services for life

We offer industry-recognised programmes, training, and development opportunities for all career stages, making it an exceptional time to join M Group.

Please note: Job adverts may close early; apply promptly. Successful candidates may undergo background checks, and some roles require drug and alcohol testing during onboarding.