Customer Service Executive

TN United Kingdom; Abingdon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in Abingdon is seeking a Temporary Customer Service Executive. This role involves facilitating communication with customers, handling inquiries, and maintaining records. Ideal candidates will have strong customer service and communication skills, thrive in fast-paced environments, and contribute positively to the team.

Benefits

Competitive hourly rate

Immediate start

Rewarding work environment

Opportunities to make a positive impact

Inclusive and supportive company culture

Qualifications

• Excellent customer service skills focused on resolving issues.
• Strong communication skills, both written and verbal.
• Ability to work in fast-paced, high-pressure environments.

Responsibilities

• Facilitate effective communication between the company and its customers.
• Handle customer enquiries, complaints, and feedback professionally.
• Contribute to the development of customer service procedures.

Skills

Customer Service

Communication

Organisational Skills

Multitasking

IT Skills

Job description

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• A great opportunity to expand on your skills and experience
• Candidates must be available to start immediately

About Our Client

This opportunity comes from a large organisation with a global presence. They are renowned for their commitment to innovation and quality, with a diverse and vibrant team operating from their Abingdon office.

Job Description

Key responsibilities of the Temporary Customer Service Executive include:

• Facilitate effective communication between the company and its customers.
• Handle customer enquiries, complaints, and feedback professionally and efficiently.
• Liaise with internal departments to ensure customer needs are met.
• Maintain customer records and ensure the accuracy of information.
• Contribute to the development of customer service procedures and standards.
• Assist in the preparation of reports on customer interactions.
• Participate in regular team meetings and contribute to the overall goals of the department.

The Successful Applicant

The successful Temporary Customer Service Executive will have:

• Excellent customer service skills, with a strong focus on resolving issues efficiently.
• Strong communication skills, both written and verbal.
• The ability to work well in a team and contribute to its success.
• Good organisational and multitasking skills, with an eye for detail.
• Be driven, self-motivated, resilient and confident.
• Have the ability to work in fast-paced, high-pressure environments.
• Strong IT skills is highly desirable.

What's on Offer

Benefits include:

• A competitive hourly rate
• Immediate start
• A rewarding work environment
• Opportunities to make a positive impact in the community
• An inclusive and supportive company culture