CUSTOMER SERVICE EXECUTIVE

London Ashford Airport Limited; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading airport where your customer service skills will shine! This role offers a unique opportunity to engage with VIP customers and aviation professionals in a fast-paced environment. You'll be responsible for handling inquiries, processing requests, and ensuring a first-class experience for all passengers. If you thrive under pressure, have a passion for aviation, and enjoy working with diverse individuals, this position is perfect for you. Embrace the challenge of delivering exceptional service while developing your expertise in the aviation industry. Your journey starts here!

Qualifications

• Experience in customer service is essential, preferably in aviation.
• Must be well-organized with excellent communication skills.

Responsibilities

• Handle customer enquiries via various channels including face-to-face and phone.
• Process landing fees and fuel tickets for General Aviation.

Skills

Customer Service

Communication Skills

Multi-tasking

Problem Solving

Attention to Detail

Teamwork

Time Management

Aviation Knowledge

Tools

Microsoft Office

Job description

London Ashford Airport Ltd is seeking to recruit a highly motivated individual to join our Customer Services Team, to help us deliver a First Class service to all of our customers (Business & General Aviation).

The role is varied, demanding and requires applicants to be able to work as part of a team, as well as taking a lead when dealing with our VIP Customers, Based Operators, Pilots, the general public and other professional organisations such as the Police, Border Force and Customs.

About the role – Key responsibilities of the role (not limited to):

• Dealing with enquiries from Customers face to face, over the telephone, via email and via radio.
• Process Landing Fees, Fuel Tickets and queries for General Aviation.
• Process Handling requests for FAL Aviation.
• Producing reports.
• Passenger/Crew handling, this involves working and driving airside.
• Maintaining the appearance of the VIP lounge and customer areas.
• Co-ordinating and meeting all corporate flights.
• Attention to detail and the ability to work under pressure are essential for this fast paced position.
• Previous experience in a customer services role is essential and experience or a passion for aviation would be a distinct advantage.
• The successful candidate will need to have a flexible approach to their work and able to work across a variety of shift patterns (to inc evenings, weekend and Bank Holidays).

The ideal candidate will be:

• Well organised
• Have a professional telephone manner
• Have excellent time keeping, communication and team working skills,
• Must be able to multi task, prioritise work, problem solve, be pro-active and able to work on their own and unsupervised.
• Must be conscientious and hardworking and to be able develop a good in depth knowledge of the General and Corporate Aviation industry.

Essential for the role:

• Experience with computers and Microsoft office.
• A full clean UK driving license (DVLA check will be carried out).
• Must be able to meet CRC security clearance requirements (to include a 5 year background check).
• Willingness to learn.

The position requires you to work with people from all backgrounds of life and you will be dealing with sensitive information so it is essential that you work with tact, discretion and total confidentiality.