Sales Associate

Moss; Bridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

Moss is seeking a Brand Ambassador to enhance customer experiences in-store. The role involves promoting service excellence, managing customer journeys, and achieving sales goals. Ideal candidates will reflect the brand's aesthetic and possess strong communication skills.

Benefits

70% Employee Discount

Up to 15% Bonus

£500 Referral Bonus

Season Ticket Loan

Cycle to Work Scheme

Discounted Gym Membership

Life Insurance

Ongoing Development

Access to Moss Learning

New Baby Gift

Qualifications

• Outstanding communication skills to inspire and guide customers.
• Basic product knowledge and familiarity with POS systems.

Responsibilities

• Deliver exceptional customer experience and manage customer journey.
• Maximize sales and maintain strong product knowledge.

Skills

Communication

Customer Service

Product Knowledge

Tools

POS Systems

Job description

Job Description

About Us: 12 Hours

Our vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we bring over 170 years of tailoring expertise and considered clothing for modern life.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for Moss's sustained growth. We work Collaboratively and use Agility to succeed, leaving a positive impact. Embracing these core values strengthens our relationships with customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador, engaging with a broad range of customers. You will promote customer service excellence, managing the customer’s journey and experience in-store to encourage repeat visits. You will be hardworking, dedicated, and quick to identify customer needs, offering engaging styling options. Your commitment to exceeding expectations will support store KPIs and overall performance through personal productivity.

Key Responsibilities:

• Deliver an exceptional customer experience by following the Moss Essential Steps of Service, greeting, listening, and confidently offering bespoke advice in a professional, passionate manner.
• Maximize sales and service goals by seizing every opportunity, elevating interactions, and contributing to business KPIs.
• Maintain strong product knowledge across all services: Hire, Custom Made, Retail, Alterations, Ship from Store, and proactively enhance the customer experience.
• Identify external opportunities to improve store performance and customer service based on feedback from Feefo and Mystery Shops.
• Assist with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to stock & cash control procedures to minimize losses.
• Follow the Appointment process using the designated platform, ensuring customers are contacted prior to their visit and information is recorded accurately.

What You'll Need to Succeed:

Technical Skills:

• Basic Product Knowledge: understanding features, benefits, and available products.
• POS Systems: familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects Moss’s aesthetic through personal style and presentation.
• Committed to continuous self-improvement, resilience, and effective time management, driven by passion for the brand.
• Outstanding communication skills to inspire, guide, and foster meaningful relationships with colleagues and customers, enhancing the brand's presence.
• Consistently embodies Moss’s core values and behavioral competencies in daily responsibilities and interactions.

Rewards & Benefits:

• Employee Discount: 70% across all stores.
• Team Reward Pay Scheme: Up to 15% bonus of gross monthly salary.
• Refer a Friend: £500 bonus for successful referrals of managers.
• Season Ticket Loan: Support for commuting costs.
• Cycle to Work Scheme: Promoting eco-friendly travel.
• Discounted Gym Membership with PureGym: Supporting health and fitness.
• Life Insurance: Providing peace of mind.
• Ongoing Development: Tailored to your career ambitions from day one.
• Access to Moss Learning: Online platform for skill development.
• Employee Hub: Access to benefits, recognition, wellbeing, and updates.
• New Baby Gift: Celebrating personal milestones.

If you want to learn more about Moss, our people, and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.