Applications Support Analyst

Informed Recruitment Limited; East Midlands; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading organization in the East Midlands is seeking a Systems Administrator to support key business software applications. This twelve-month fixed-term role involves acting as a liaison during implementation, ensuring efficient application function, and providing training and support to staff. Ideal candidates will have experience in public sector software support and strong communication skills.

Benefits

Competitive salary

Generous pension contributions

Holiday allowance

Positive working environment

Qualifications

• Experience in supporting software applications in public sector.
• Excellent communication and problem-solving skills.
• Commitment to customer service.

Responsibilities

• Act as implementation liaison and provide systems maintenance.
• Engage in help desk support and data analysis.
• Train and mentor staff on software applications.

Skills

1st/2nd line support

systems administration

help desk support

incident/problem management

Office 365 applications

Tools

SQL/SQL Server

BI/Reporting tools

Job description

Are you an experienced Systems Administrator or Application Support Analyst? Do you have specific experience supporting and taking responsibility for key business software applications in the public sector, such as Accounting & Exchequer, HR & Payroll, CRM, EDRMS, Property & Asset Management, Planning, or similar? Let Informed Recruitment help you achieve your potential with an exciting opportunity for a Systems Administrator to act as liaison during a core business systems implementation before taking responsibility for supporting applications at a Social Enterprise in the East Midlands.

This role is offered as a twelve-month fixed-term salaried contract. The purpose of the role is to ensure that key line-of-business software applications function efficiently, are continuously improved, and that staff members are well trained and supported to ensure high performance.

Your day-to-day activities will include acting as implementation liaison, systems maintenance, help desk support, data analysis and reporting, acting as a subject matter expert, training and mentoring, documentation, process and systems enhancements, and engaging with third-party suppliers.

Must Have

• Experience providing 1st/2nd line support or systems administration on software applications, such as Financial Accountancy & Exchequer, CRM, ERP, HR, Payroll, EDRMS, Procurement, Supply Chain, Property & Asset Management, Planning, or other bespoke applications.
• Experience with Office 365 applications or cloud software.
• Help desk support, incident/problem management experience.

Nice to Have (but not essential)

• 3rd line support experience.
• Business or Systems Analysis.
• Integration experience.
• SQL/SQL Server knowledge.
• Experience with BI/Reporting tools such as SSRS, Business Objects, Crystal Reports, Power BI, etc.
• Experience supporting property/exchequer applications from vendors like NEC, MRI/Capita, Civica.
• Planning or Geographical Information Systems experience.
• ITIL certification or experience.

As an individual, you will be an excellent communicator with a positive attitude, strong problem-solving skills, and a commitment to delivering excellent customer service.

If this role describes you, please apply promptly to continue your career with a driven, friendly, and socially-focused organization embarking on system enhancements to improve customer service.

This role is primarily office-based, with travel to the East Midlands office approximately 2-3 times a week.

In return, you will receive a competitive salary, generous pension contributions, holiday allowance, autonomy in your role, and a positive working environment.

To seize this fixed-term salaried contract opportunity, apply immediately as interview slots are available for suitable candidates.

Informed Recruitment Limited acts as an Employment Agency for this vacancy and is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, gender, national origin, disability, or other protected characteristics.

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