Remote Customer Assistant – E-commerce

VITA CV; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A thriving e-commerce brand is seeking a Remote Customer Assistant to provide outstanding support to customers. As the first point of contact, you'll handle inquiries and ensure a positive customer experience. This role offers flexibility and the chance to grow within the business.

Benefits

Paid training

Flexible work schedule

Supportive team

Opportunity to grow within the business

Qualifications

• Previous customer service or e-commerce experience preferred.
• Excellent written and verbal communication skills.
• Reliable internet connection and quiet home working setup.

Responsibilities

• Respond to customer inquiries via email, live chat, and phone.
• Process returns, refunds, and exchanges.
• Collaborate with internal teams to improve customer experience.

Skills

Communication

Empathy

Attention to Detail

Multitasking

Tools

Zendesk

Freshdesk

Job description

Join to apply for the Remote Customer Assistant – E-commerce role at VITA CV

Join to apply for the Remote Customer Assistant – E-commerce role at VITA CV

Get AI-powered advice on this job and more exclusive features.

This range is provided by VITA CV. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Remote Customer Assistant – E-commerce

Location: London (Remote – UK Based)

Salary: £11.50 – £14.50 per hour (depending on experience)

Job Type: Part-Time / Full-Time / Flexible

Vita CV helps jobseekers discover flexible, remote, and on-site opportunities across the UK, while offering smart CV tools to support better job outcomes. We're currently hiring on behalf of a thriving e-commerce brand looking for a dedicated and friendly Remote Customer Assistant.

The Role:

As a Remote Customer Assistant, you’ll be the first point of contact for customers engaging with a fast-growing online store. You'll handle inquiries, resolve issues, and ensure every customer receives outstanding support.

Key Responsibilities:

• Respond to customer inquiries via email, live chat, and occasionally by phone
• Provide product information and order updates clearly and accurately
• Resolve complaints or escalate complex issues where necessary
• Process returns, refunds, and exchanges
• Maintain accurate records of interactions and transactions
• Collaborate with internal teams to improve the customer experience

What We’re Looking For:

• Excellent written and verbal communication skills
• Calm, empathetic, and solution-focused attitude
• Previous customer service or e-commerce experience (preferred but not essential)
• Strong attention to detail and ability to multitask
• Comfortable using online customer service platforms (e.g. Zendesk, Freshdesk)
• Reliable internet connection and a quiet home working setup
• Competitive hourly pay
• Remote and flexible work schedule
• Supportive and friendly team
• Paid training and regular team check-ins
• Opportunity to grow within the business

Apply Now:

If you’re passionate about helping customers and enjoy working remotely, this is your chance to be part of a growing online brand. Apply today and take your next step with Vita CV.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at VITA CV by 2x

Sign in to set job alerts for “Customer Assistant” roles.

Greater Bristol Area, United Kingdom 2 days ago

Hertfordshire, England, United Kingdom 2 weeks ago

Staines-Upon-Thames, England, United Kingdom 2 days ago

St Albans, England, United Kingdom 2 days ago

Coventry, England, United Kingdom 2 weeks ago

County Durham, England, United Kingdom 2 weeks ago

Glasgow, Scotland, United Kingdom 2 days ago

Edinburgh, Scotland, United Kingdom 2 days ago

London, England, United Kingdom 2 weeks ago

St Albans, England, United Kingdom 2 days ago

Southampton, England, United Kingdom 2 days ago

Coventry, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 2 days ago

Stoke-On-Trent, England, United Kingdom 2 days ago

Leeds, England, United Kingdom 2 days ago

Prescot, England, United Kingdom 4 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 month ago

Burton Upon Trent, England, United Kingdom 1 month ago

Manchester Area, United Kingdom 2 days ago

Onboarding Specialist - French Speaking - 100% remote - Spain/Italy/Portugal/UK

Greater Manchester, England, United Kingdom 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.