Data Analyst - Demand

Kelda Group Limited 0000411940 - Kelda Group Limited; Bradford; Hybrid; GBP 31,000 - 40,000; Full time

Job summary

An established industry player is seeking a Data Analyst to join their Water Service Delivery team. This exciting role involves ensuring the integrity of demand data, analyzing water consumption patterns, and producing insightful reports to guide strategic decisions. With a focus on sustainability and efficiency, you will play a vital role in managing water resources for millions in the region. The company offers a competitive salary, attractive benefits, and a commitment to flexible working arrangements, making it an ideal opportunity for those looking to balance work and life while making a meaningful impact in the community.

Benefits

Annual Bonus

Pension Scheme

25 Days Annual Leave

Wellness Day

Life Assurance

Health Cash Plan

Gym Membership Discounts

Cycle to Work Scheme

Retail Savings Scheme

Online GP Service

Qualifications

• Extensive analytical skills with data from various sources.
• Proficient in using Netbase and Yorkshire Water's corporate systems.
• Strong attention to detail and effective communication skills.

Responsibilities

• Ensure integrity of demand data streams and identify maintenance needs.
• Analyse and validate customer representation and usage data.
• Produce monthly performance reports for management and stakeholders.

Skills

Analytical Skills

Data Interpretation

Attention to Detail

Effective Communication

Customer Service

Education

HND Level Qualification

Relevant Experience in Analytical Role

Tools

Netbase

SAP

PowerBI

Microsoft Excel

Microsoft Office

Job description

Data Analyst - Demand

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £31,535 - £39,418
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Data Analys - Demand progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Midway, Bradford/Regional where required / Hybrid Working flexible office days a week - Bradford)

Work type: Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Data Analyst to join the Water Service Delivery/Water Strategy Planning & Investment team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery and Water Strategy Planning & Investment are a key part of how we plan to meet the changing expectations of customers and regulators.

The Water Service Delivery and Water Strategy Planning & Investment teams are at the forefront of ensuring Yorkshire Water meets its performance commitments related to water demand. You'll be joining a dynamic and dedicated group responsible for understanding and managing water consumption across the region. This involves working with a variety of data sources and stakeholders to drive efficiency and contribute to the sustainable use of our precious water resources. Your insights will directly influence our strategies for reducing Per Capita Consumption (PCC) and Non-Household (NHH) demand, playing a vital role in our long-term water resource management and tariff development.

Where you fit in:

As our Data Analyst - Demand you will

• Proactively ensure the integrity of demand data streams and identify when maintenance is required to retrieve data.
• Ensure that Netbase, Datagate, AI2 and ROD2/SPOT are kept up to date with demand data including Domestic Consumption Monitor (DCM) data logger deployments and movements and identify any shortfalls or missing data.
• Diligently analyse and validate customer representation and usage data for PCC from the 1,000+ unmeasured DCM scheme participants, measured household customers billed volumes and NHH billed volumes provide from the Wholesale Services team.
• Scrutinise, analyse and validate varying sets of data and produce monthly performance reports for the management team and other users of the data (including the monthly PCC cohort, income hub analysis and demand management PEx hub reporting).
• Maintain existing and document new procedures detailing how demand data is managed, analysed and reported and share these with the APR team and Ofwat auditor for scrutiny and understanding prior to and during audit.
• Represent the company in Annual Performance Reporting (APR) audits with Ofwat representatives and demonstrate excellent data governance.
• Assist on new and existing data projects and identify the data and visualise it using appropriate applications, clarify any obstacles and findings, report them to project manager or wider team.
• Maintain a thorough audit trail through YW's corporate systems of decisions made and actions taken to support accurate reporting.

What skills & qualifications you will need:

• Demonstrate extensive analytical skills with a proven track record of compiling and interpreting data from varying data sources.
• Advanced user of Netbase.
• Experienced in Yorkshire Water's corporate systems including SAP, AI2, ROD2/SPOT, Odyssey, YorBill.
• Diligent with a strong attention to detail.
• Effective communication skills, an empathetic attitude and experience with providing excellent customer service.
• Experienced in using Microsoft Outlook and Office including Word, Excel (Advanced) and PowerPoint.
• Ability to focus on specific activities whilst understanding the wider impact of service delivery to all customers.
• Ability to develop and maintain effective internal and external relationships with colleagues and customers.

You will also benefit from having:

• Experience of using PowerBI and creating dashboards for demand and benefit realisation of water efficiency initiatives.
• Understanding of the water balance and how PCC and NHH are calculated.
• Experience of delivering against challenging business targets.
• Qualification to HND level or evidence of relevant experience in an analytical role.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience in data analysis and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing Date - 21st May 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.