Transit General Manager

MV Transportation; East Grinstead; On-site; GBP 150,000 - 200,000; Full time

Job summary

An established industry player is on the lookout for a General Manager to lead their transportation operations. This role involves overseeing daily operations, managing customer relations, and ensuring compliance with safety and regulatory standards. The ideal candidate will bring a wealth of experience in operations management within a transit environment, along with strong leadership skills to mentor and train staff. Join a forward-thinking company that values commitment to excellence and offers a dynamic work environment where your contributions will directly impact service delivery and operational success.

Qualifications

• Minimum of five years in operations management and seven years in management or supervisory roles.
• Must have experience in transit environment and knowledge of dispatch and scheduling.

Responsibilities

• Manage customer relations and oversee daily operations of transportation contracts.
• Train and mentor staff while ensuring compliance with safety and regulatory requirements.

Skills

Operations Management

Customer Relations

Labor/Union Negotiations

Analytical Skills

Communication Skills

Multi-tasking Skills

Education

College Degree in Business Management

Equivalent Business Management Experience

Tools

Trapeze Scheduling Software

MS Office

Job description

Overview

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Responsibilities

MV Transportation is seeking a General Manager who will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Job Responsibilities:

• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Oversee vehicle maintenance plan and ensure fleet availability to meet service requirements.
• Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Maintain client contact routinely to meet or exceed expectations.
• Conduct periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets its financial, safety and operational expectations.
• Implement, promote and adhere to company policies and procedures.
• Interact with bridges committee to effectuate positive changes to policies, procedures and programs.
• Participate in location(s) labor and employee relations activities.
• Provide insight and information to support location(s) contract renewals.
• Create and present location(s) annual budget.

Qualifications

Talent Requirements:

• College degree or equivalent business management experience.
• Management experience required.
• Must have a minimum of five (5) years of comprehensive experience in operations management and a combination of seven (7) years of management or supervisory experience in a transit environment with knowledge of Trapeze scheduling software.
• Must have labor/union(s) negotiations/expenses expertise.
• Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
• MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills.
• Additional duties/responsibilities based upon individual contract requirements.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.