Customer Services Assistant

SSP; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant at Manchester Station. This role offers a dynamic opportunity to engage with customers while ensuring efficient service delivery on trains. You'll be responsible for loading and unloading catering equipment, operating platform trucks, and complying with health and safety regulations. With a commitment to employee development, the company provides extensive training and numerous benefits, including discounts on popular brands and internal growth opportunities. Join a team dedicated to delivering first-class service in the British Railway Industry.

Benefits

Employee Discounts

Friends and Family App

Learn while you Earn

Internal Growth Opportunities

Help@Hand App

Health and Wellbeing Support

Financial Support

Referral Rewards

Holiday Allowance

Travel and Leisure Pass

Qualifications

• Must be 18 years or older due to responsibilities.
• Ability to load and unload catering equipment.

Responsibilities

• Operate platform trucks for train-side deliveries.
• Load and unload catering equipment and stock from trains.

Skills

Customer Service

Physical Stamina

Health & Safety Compliance

Food Hygiene Regulations

Education

High School Diploma

Tools

Platform Trucks

Job description

Customer Service Assistant for TransPennine Express (TPE) at Manchester Station

Pay Rate: £13.20 per hour

Hours: Full Time (40 hours)

Shifts: Rotational shifts between 4:15am and 12am, including some weekends

• Applicants must be 18 years or over due to certain responsibilities and shift requirements.
• The role involves manual loading and unloading of items, requiring physical capability and stamina.

We are a leading provider of catering and onboard services to the British Railway Industry, with over 40 service centres nationwide and a workforce of over 1000 employees in the UK, committed to delivering first-class service.

As a Customer Service Assistant, you'll:

• Operate platform trucks for train-side deliveries (full training provided).
• Load and unload catering equipment and stock from TPE trains.
• Assemble orders and control stock.
• Comply with Health & Safety and Food Hygiene Regulations.

Why join us as a Customer Service Assistant?

At Rail Gourmet, we offer more than jobs; we provide dynamic career opportunities with numerous benefits:

• Employee Discounts: Up to 50% off on SSP brands like M&S, Burger King, Starbucks, and Upper Crust across the UK.
• Up to 75% discount on SSP brands during work hours.
• Friends and Family App: 20% discount across our catering units (T&Cs apply).
• Learn while you Earn: Access to training, apprenticeships, and development programs.
• Internal Growth Opportunities: 70% of managers are promoted internally.
• Help@Hand App: Access discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Inclusive Culture: Support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life Assurance, Share Incentives, Cycle to Work, competitive pay, and up to £5000 loans.
• Referral Rewards: £400 for successful referrals.
• Holiday Allowance: 28 days pro-rata, including Bank Holidays.
• Rewards & Recognition: RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and leisure pass for TPE after probation.

Interested in joining Rail Gourmet? Apply now and start the best part of your journey as a Customer Service Assistant.

We are proud to be an equal-opportunity employer, committed to recruiting talented individuals from diverse backgrounds, skills, and perspectives.