Customer Services Assistant

TN United Kingdom; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a premier provider of catering services to the British Railway Industry as a Customer Service Assistant at Manchester Station. This dynamic role offers full training and involves operating platform trucks, loading catering equipment, and ensuring compliance with health and safety regulations. With a commitment to employee growth and a diverse workplace culture, this opportunity provides not just a job but a pathway to a rewarding career. Enjoy numerous perks, including discounts, training programs, and financial support, all while being part of a team dedicated to delivering first-class service.

Benefits

Employee Discounts

Discounts during work hours

Learn while you Earn

Internal Growth Opportunities

Health and Wellbeing Support

Financial Support

Referral Rewards

Holiday Allowance

Rewards & Recognition

Travel and Leisure Pass

Qualifications

• Must be 18 years or older for certain responsibilities.
• Physical capability for manual loading/unloading.

Responsibilities

• Operate platform trucks for train-side deliveries.
• Load/offload catering equipment from trains.
• Comply with Health & Safety regulations.

Skills

Customer Service

Manual Handling

Health & Safety Compliance

Education

High School Diploma

Job description

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Customer Service Assistant for TransPennine Express (TPE) at Manchester Station

Pay Rate: £13.20 per hour.

Hours: Full Time (40 hours).

Shifts: Rotational shifts between 4:15am and 12am, including some weekends.

• Applicants must be 18 years or over to perform certain responsibilities or work specific shifts.
• The role involves manual loading and unloading of items, requiring physical capability and stamina.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK, we are committed to delivering a First-Class service consistently.

As a Customer Service Assistant, you'll:

• Operate platform trucks for train-side deliveries (full training provided).
• Load/offload catering equipment and stock from TPE trains.
• Assemble orders and control stock.
• Comply with Health & Safety and Food Hygiene Regulations.

Why join us as a Customer Service Assistant?

At Rail Gourmet, we offer more than jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Up to 50% off on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust, etc.
• Discounts during work hours: Up to 75% off on SSP brands.
• Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply).
• Learn while you Earn: Access to award-winning training, apprenticeships, and development programs.
• Internal Growth Opportunities: 70% of our Managers are promoted internally.
• Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: We value diverse backgrounds and support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Earned Pay Advances, and up to £5000 loans repaid through salary.
• Referral Rewards: £400 for successful referrals.
• Holiday Allowance: 28 days pro-rata, including Bank Holidays.
• Rewards & Recognition: RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Feel like you could belong at Rail Gourmet? Apply now and start the best part of your journey as a Customer Service Assistant.

SSP is proud to be an equal-opportunity employer committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.