Breakfast Customer Service Assistant

Vita Student; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in student living is seeking a Breakfast Customer Service Advisor for their vibrant Manchester location. In this dynamic role, you will be at the forefront of providing exceptional service during the busy breakfast period. Your responsibilities include preparing and serving delicious breakfast options while ensuring a clean and organized kitchen environment. This position is perfect for someone with a passion for customer service and a knack for working in a fast-paced setting. Join a team that values diversity, creativity, and a positive atmosphere, while enjoying a range of benefits including paid holidays and career development opportunities.

Benefits

Paid holidays (28 days)

Birthday leave

Perkbox access

Pension scheme

Events & recognition

Career development

24/7 employee support

Qualifications

• Experience in customer service within a fast-paced kitchen environment.
• Knowledge of kitchen regulations and food safety.

Responsibilities

• Prepare, cook, and serve breakfast foods promptly.
• Maintain cleanliness and organization in the kitchen.
• Meet and greet residents and guests warmly.

Skills

Customer Service

Food Safety Regulations

Multilingual Abilities

Technology Systems

Job description

Breakfast Customer Service Advisor - Manchester

Hourly Rate: £13

Working Hours: 6am – 10:30am, Monday to Sunday, with 5 shifts per week

Vita Student offers innovative apartment designs with a variety of studios to suit students' lifestyles, providing privacy or shared living options. We focus on style, luxury, and comfort, complemented by premium amenities and a vibrant city life. A key part of our service includes providing breakfast to our residents.

Role Overview

The breakfast period is among the busiest at Vita Student. Our Breakfast Customer Service Assistants prepare, cook, and present breakfast foods efficiently, maintain quality standards, and keep the kitchen clean and organized, adhering to food safety regulations and communicating effectively with the team.

Key Responsibilities

1. Meet and greet residents and guests warmly and vibrantly.
2. Prepare, cook, and serve breakfast foods promptly.
3. Maintain cleanliness and organization in the kitchen.
4. Follow food safety regulations.
5. Respect residents and facilities, promoting a positive environment.
6. Monitor stock levels, communicate needs to the site manager, and assist with ordering supplies.
7. Respond helpfully to questions, queries, and requests.
8. Ensure breakfast areas are tidy and clean.
9. Deep-clean equipment such as fridges and ovens as needed.
10. Replenish refreshments like coffee, tea, milk, and vending items.
11. Act as the primary contact for incidents or emergencies onsite.

Candidate Profile

Professional Experience

• Experience in customer service within a fast-paced kitchen environment.
• Knowledge of kitchen regulations.
• Comfortable with technology systems supporting operations.

Personal Characteristics

• Ability to work in a multicultural environment, respecting diversity and promoting equality.
• Excellent communication skills; multilingual abilities are a plus.
• Adaptable, creative, positive, and resilient.
• Able to stand for extended periods and perform repetitive tasks with reasonable adjustments if needed.
• Flexible availability to ensure continuous service, including holidays and religious celebrations.

Benefits

Working at our luxury properties, employees enjoy various benefits, including:

• Paid holidays: 28 days including bank holidays, pro-rata.
• Birthday leave: Take your birthday off to celebrate.
• Perkbox: Access to lifestyle perks and discounts.
• Pension scheme: Vita Group contributes 3%, employees contribute 5%.
• Events & recognition: Regular parties, awards, and recognition schemes.
• Career development: Induction, training, and progression schemes.
• Employee support: 24/7 confidential assistance for wellbeing.

Additional Information

Employment is subject to satisfactory pre-employment checks, including DBS. We cannot sponsor visas; applicants must have the right to work in the UK.