AWS ES SI - Sr. Media Specialist Technical Account Manager, Strategic Industries

TN United Kingdom; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading cloud platform provider is seeking a Senior Media Specialist Technical Account Manager in London. The role focuses on managing customer media workflows, collaborating with AWS teams, and ensuring operational health of solutions. Ideal candidates will have a strong technical background and experience in the Media & Entertainment sector, along with a commitment to customer success and mentorship.

Benefits

Work/Life Balance

Mentorship and Career Growth

Inclusive Team Culture

Qualifications

• 2+ years experience using public cloud in a technical role.
• 4+ years technical project management experience.
• 3+ years experience in Media & Entertainment market.

Responsibilities

• Own customer health dashboards for media workflows.
• Collaborate with AWS Solutions Architects to define project requirements.
• Mentor junior TAMs and Engineers.

Skills

Technical Project Management

Customer Engagement

Mentorship

Job description

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AWS ES SI - Sr. Media Specialist Technical Account Manager, Strategic Industries, London

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Client:

AWS EMEA SARL (UK Branch)

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

88385c1828f1

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment, and acceptance phases to deploy video workflows.

Media Specialist TAMs collaborate with Media Specialist Solutions Architects (SAs) in AWS Sales to understand customer needs and design relevant media solutions. They also work closely with customers to transition solutions from conceptual design to long-term production operations. When customized solutions are needed, they may work with AWS Professional Services, representing the operational needs of the customer and aligning with AWS Support capabilities. While not expected to develop software, a background in software development is valuable for understanding complex customer needs and driving software solutions.

Media Specialist TAMs take overall ownership of the operational health of deployed solutions, contributing to customer success. They work closely with AWS Support TAMs, who oversee AWS Enterprise Support customers. The role emphasizes ongoing support and deep domain-focused guidance throughout the customer lifecycle.

As a Senior Media Specialist TAM, you will:

1. Complete onboarding and off-boarding requirements for key customers.
2. Own customer health dashboards for media workflows, collaborating with AWS TAMs and Technical Project Managers.
3. Work across AWS Elemental products and with AWS Solutions Architects to define project requirements and scope feature tickets.
4. Interface with customer project managers and technical owners to understand requirements and deliver product releases.
5. Collaborate with Product Managers to prioritize customer requirements.
6. Work with Engineering managers to ensure delivery of product features.
7. Advocate for the availability of customer test environments.
8. Verify product features and test multi-product workflows.
9. Communicate with customers and internal teams across organizational levels.
10. Mentor junior TAMs and Engineers.
11. Define and implement team metrics and processes.

AWS Sales, Marketing, and Global Services focus on driving revenue and growth from diverse customer segments, including public sector and enterprise customers. The AWS Support team believes world-class support is critical to customer success and partners with a global customer base building mission-critical applications on AWS.

Note: This role requires the ability to work from an AWS office in London.

About the team:

Diverse Experiences: Amazon encourages candidates with varied backgrounds, even if they do not meet all preferred qualifications.

Why AWS:

AWS is the world’s most comprehensive cloud platform, trusted by startups and Fortune 500 companies alike. We innovate continuously to support our customers’ growth.

Work/Life Balance:

We value flexibility and work-life harmony, supporting employees both at work and at home.

Inclusive Team Culture:

Our culture fosters learning, curiosity, and inclusion through employee-led affinity groups and events.

Mentorship and Career Growth:

We provide resources for professional development to help you grow your career.

BASIC QUALIFICATIONS

• 2+ years experience using the public cloud as a developer, architect, technical program manager, or implementer
• 4+ years technical project management, technical account management, or professional services consulting experience with customer-facing responsibilities
• 2+ years experience (and credibility) in a technical role within a software engineering-focused business
• 3+ years experience in the Media & Entertainment market segment

PREFERRED QUALIFICATIONS

• Experience as a technical lead in an enterprise or customer-facing environment
• 4+ years’ software engineering experience
• Knowledge of video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS)
• Experience with adaptive bitrate video streaming and delivery technologies
• Experience with AWS or other cloud providers in a 24x7 operational environment