AWS ES SI - Sr. Media Specialist Technical Account Manager, Strategic Industries

Amazon; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Media Specialist Technical Account Manager to enhance customer success through effective video workflow solutions. In this role, you'll leverage your technical project management skills and software engineering background to manage customer health, advocate for their needs, and collaborate with diverse teams. You'll play a critical role in ensuring the operational health of deployed solutions while mentoring junior team members. This position offers a unique opportunity to work in a dynamic environment focused on innovation and customer satisfaction, making a significant impact in the media and entertainment sector.

Qualifications

• 2+ years experience using the public cloud as a developer, architect, or TPM.
• 4+ years in technical project management with customer-facing responsibilities.

Responsibilities

• Manage customer health dashboards for media workflows.
• Collaborate with Product Managers to prioritize customer requirements.

Skills

Technical Project Management

Customer Advocacy

Software Engineering

Video Processing Technologies

Adaptive Bitrate Streaming

Education

Experience in Public Cloud

Experience in Media & Entertainment

Tools

AWS

CloudFront

Job description

AWS ES SI - Sr. Media Specialist Technical Account Manager, Strategic Industries

Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment, and acceptance phases to deploy video workflows.

Media Specialist TAMs collaborate with Media Specialist Solutions Architecture (SA) teams in AWS Sales to understand customer needs and design relevant media solutions. They work closely with customers to transition these solutions from conceptual design to long-term production operations. When customized solutions are necessary, they may also coordinate with AWS Professional Services, representing the operational needs of the customer and aligning with AWS Support capabilities. While software development is not expected, a background in software engineering can help in understanding complex customer needs and driving software solutions.

Media Specialist TAMs take ownership of the long-term operational health of their deployed solutions, contributing significantly to customer success. They also work closely with AWS Support TAMs, who oversee AWS Enterprise Support customers. The role emphasizes ongoing support and deep domain-focused guidance throughout the customer lifecycle.

As a Senior Media Specialist TAM, you will:

1. Complete onboarding and off-boarding requirements for assigned key customers.
2. Manage customer health dashboards for media workflows, collaborating with AWS TAMs and Technical Project Managers.
3. Work across AWS Elemental products and with AWS Solutions Architects to define detailed project requirements and scope feature tickets.
4. Interface with customer project managers and technical owners to understand requirements and deliver product releases.
5. Collaborate with Product Managers to prioritize customer requirements, advocating for the customer.
6. Coordinate with Engineering managers to ensure delivery of product features that meet customer needs.
7. Advocate for, specify, and own the availability of customer test environments at AWS or customer locations.
8. Verify implemented product features and test multi-product customer workflows.
9. Communicate effectively with customers and internally across organizational levels.
10. Mentor junior Media Specialist TAMs and Engineers.
11. Define and implement team-level metrics and processes.

Note: This role requires the ability to work out of an AWS office in London.

About the team

We value diverse experiences and encourage candidates to apply even if they do not meet all preferred qualifications. AWS promotes an inclusive culture with ongoing learning, mentorship, and career growth opportunities.

Qualifications

• 2+ years experience using the public cloud as a developer, architect, TPM, or implementer.
• 4+ years in technical project management, TAM, or professional services with customer-facing responsibilities.
• 2+ years in a technical role within a software engineering-focused business.
• 3+ years experience in the Media & Entertainment market segment.
• Experience as a technical lead in enterprise or customer-facing environments.
• 4+ years software engineering experience.
• Knowledge of video processing technologies (MPEG2, AVC, HEVC, MPEGTS).
• Experience with adaptive bitrate streaming technologies.
• Experience with AWS or other cloud providers in operational support environments.

Amazon is committed to diversity and equal opportunity. For accommodations during the hiring process, please visit our accommodations page.