Regional Service Technician

TN United Kingdom; London; On-site; GBP 38,000; Full time

Job summary

A leading company specializing in industrial cleaning products is seeking a Regional Service Technician to cover London and Greater London. The role involves performing diagnostics, maintenance, and repairs while ensuring high standards of service. The successful candidate will benefit from comprehensive training and a range of employee perks, including paid overtime and a company vehicle.

Benefits

Paid overtime available

24 days holiday plus bank holidays

Critical Illness Cover and Life Insurance

Company pension scheme

Company sick pay

Free tickets to sporting events

Company van and full set of tools provided

Company laptop, tablet, and phone provided

Fuel card and hardware supplier card provided

Uniform provided

Qualifications

• Understanding of municipal vehicles, mechanical systems, hydraulics, or auto electrics.
• Proven field service experience in maintenance or technical roles.
• Full UK Driving Licence and willingness to travel nationally.

Responsibilities

• Perform diagnostics, maintenance, and repairs on products.
• Maintain regular communication with Team Leader and Schedulers.
• Complete documentation of work orders for accurate records.

Skills

Field Service Engineer

Service

Engineer

Technician

Education

NVQ Level 2/3 in Engineering

Job description

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Greater London (HP, WD and associated postcodes)

Our client, a well-established, worldwide company, specialising in industrial cleaning products, currently has the need for a Regional Service Technician to join their team. This role is field-based covering London/Greater London to include HP, WD, and associated postcodes, with potential time in central London. The successful candidate will benefit from a dedicated fully accredited internal training scheme.

What’s on offer?

• Monday to Friday – 8am – 5pm with flexibility required, plus weekend rota
• Paid overtime available
• 24 days holiday plus bank holidays, increasing after 5 years
• Critical Illness Cover and Life Insurance *
• Staff discounts on products *
• Company pension scheme *
• Company sick pay *
• Holiday purchase scheme *
• Free tickets to sporting events *
• Company van and full set of tools provided
• Company laptop, tablet, and phone provided
• Fuel card and hardware supplier card provided
• Fully expensed fuel and parking
• Uniform provided

Main Tasks of the Role:

• Perform diagnostics, maintenance, and repairs on products, maintaining company and industry standards within the agreed timeframes
• Use diagnostic systems to ensure thorough testing and high-quality repairs
• Replace parts and components, keeping detailed, organized records of repairs in accordance with customer purchase order systems and warranty guidelines
• Maintain regular communication with Team Leader and Schedulers to ensure efficiency and KPIs are achieved
• Communicate effectively with Customers and Schedulers to develop and maintain positive working relationships
• Complete documentation of work orders for accurate records and orders
• Control van stocks according to customer base, ensuring a 5% variance during stock takes
• Ensure the relevance of van stock items and liaise with the Team Leader as necessary
• Identify and communicate sales leads to Business Development Manager and Key Account Manager
• Maintain tools and equipment to a safe and satisfactory condition
• Participate actively in on-the-job coaching and regular performance reviews with the Team Leader
• Attend accreditation training courses for self-development

The Successful Candidate:

• Understanding of municipal vehicles, mechanical systems, hydraulics, or auto electrics
• NVQ Level 2/3 in Engineering preferred, or equivalent hands-on experience
• Experience or knowledge in the cleaning industry or material handling is desirable
• Proven field service experience in maintenance or technical roles
• Strong communication skills, both written and verbal
• Self-motivated, flexible, highly organized
• High diagnostic skills
• Experience with electric/electronic systems, batteries, mechanical, hydraulics, pneumatics, and engines is advantageous
• Full UK Driving Licence and willingness to travel nationally with overnight stays

*Post-probationary period

Job Information

Job Reference: SN-JOB-3050_1675437319

Salary: £37,200 (from) to £37,200 (to)

Industry: Engineering

Location: London

Type: Permanent

Skills: Field Service Engineer, Service, Engineer, Technician