DNA Quality and Compliance Manager

Eurofins USA; Warrington; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Quality & Compliance Manager to oversee DNA teams and enhance quality culture. This role involves ensuring compliance with UKAS standards, managing audits, and driving continuous improvement initiatives. The ideal candidate will possess a strong background in quality management and health and safety, with a focus on fostering a culture of accountability and excellence. Join a forward-thinking organization that values innovation and commitment to quality, and contribute to impactful projects that enhance safety and sustainability in society.

Benefits

Life Assurance (3 times annual salary)

Career Pathways programme

Scottish Widows Company Pension Plan

25 days annual leave plus bank holidays

Employee technology scheme

Discount vouchers and flexi reward points

Learning and study support

Employee Assistance Programme

Enhanced sick, maternity and paternity pay

Cycle to work scheme

Qualifications

• Experience with DNA quality management and compliance.
• Understanding of ISO standards and quality systems.

Responsibilities

• Manage quality performance across DNA teams and ensure compliance.
• Analyze quality trends and implement corrective actions.
• Act as main contact for quality audits and investigations.

Skills

Quality Management

Health and Safety Compliance

Root Cause Analysis

Communication Skills

Project Management

Education

Degree in Life Sciences

ISO 17020 and 17025 Knowledge

Tools

UKAS Accreditation Standards

8D Methodology

FMEA Analysis

Job description

Eurofins Forensic Services (EFS) is the largest forensic service provider in the UK and Europe.We are part of Eurofins Scientific, which is an international life sciences company,providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on and forensics. Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Eurofins Scientific is a leading international group of laboratories with over EUR 6.95 billion annual sales and over 63,000 employees with a network of 950 laboratories in 60 countries.

Eurofins has a network of 16 sites in the UK and the Group provides an unparalleled range of over 200,000 reliable and validated analytical methods and support services to the pharmaceutical, food, environmental and consumer product industries, and to governments.

Eurofins Forensic Services (EFS) laboratories are amongst the most advanced analytical facilities in Europe, enabling the company to offer a complete and comprehensive range of independent and innovative forensic testing solutions to police forces, legal and criminal justice organisations throughout the UK and Europe.

Job Description

The Role

To manage the Quality performance of the DNA teams across sites and to drive a high quality culture whilst developing and supporting the BU Quality Champions and ASM(s).

The Quality & Compliance Manager (QCM) monitors, develops and improves quality and health and safety, including the maintenance and extension of UKAS accreditation for relevant services. The QCM will work with the central quality team to ensure quality incidents are investigated thoroughly and in a timely fashion, root causes analysed and corrective actions implemented. The QCM will also be required to work with Science leads, LPMs and E&R QCM to support scientific and technological advances.

Salary: Dependent on experience

Location: Birchwood Park with regular travel to Lambeth

Contract: Permanent

Key Responsibilities and Accountabilities

• Ensure procedures, processes and systems comply with the Quality Management System including maintenance of SOPs/WIs and associated documentation.
• Prepare for UKAS assessments and act as DNA SPOC for external auditors & Q&C team. Review and consolidate DNA actions from UKAS audits.
• Analyse trends in quality performance to ensure issues are resolved in a timely manner and to continually improve
• Responsible for participating in the annual audit schedule including timely completion of actions
• Develop a robust system to ensure individual quality performance is effectively managed, providing a culture of team responsibility and individual ownership.
• Promptly communicate quality, health and safety, security and environmental incidents or near misses via Q&C SharePoint site
• Ensure completions of incident reports and low level incidents, identifying root cause, implementing actions promptly and assessing effectiveness of actions to agreed timescale.
• Act as the main point of contact for departmental investigations and to work with the lead investigator to ensure root cause is identified and actions implemented promptly
• Measure and report accordingly through developed KPI’s the quality and H&S performance of the team.
• Troubleshoot any adverse trends in performance such as repeat incidents and implement appropriate improvement actions.
• Professionally manage internal and external relationships and day-to-day communications with all stakeholders to create a positive and professional image
• Develop and maintain competency system and training programmes to meet accreditation requirements
• Attendance at customer/stakeholder meetings if required.
• Promote a quality and CI culture – can evidence relevant initiatives/strategies to support this aim
• Maintain knowledge of the direction, services and products of the business.

Qualifications

Required Knowledge, Experience and Technical Skills

• Sufficient experience of DNA to understand key issues in relation to Quality, Health and Safety
• Quality champion
• Excellent understanding of EFS Quality System (internal only)
• Demonstrable understanding of the requirements of ISO 17020,17025 and Regulators Code of Practice
• Experience of 8D and root cause analysis

Preferred Knowledge, Experience and Technical Skills

• FMEA training and analysis
• Audit training
• Experience in leading projects/method development
• LEAN training

Behaviours

• Operates within the company’s core values and demonstrates these within the day to day role.
• Takes personal responsibility for the quality of work completed by the team
• Accountability and Integrity
• Excellent communication skills, able to develop positive working relationships at all levels
• Able to manage a flexible workload; shows good organisational skills and high levels of personal resilience; able to work to deadlines under pressure
• Promotes cooperation and commitment within a team to achieve goals and deliverables.
• Ability to lead and influence others at all levels.
• Stays focussed on tasks in spite of distractions and obstacles; shows determination in the face of adversity to find the best way to succeed.
• Actively implements methods of improving quality systems and processes.
• Acts as an agent for change
• Communicate and work co-operatively with others (within the Business Units, with other departments / sites or external associates) focussing on a collective rather than individual goal.
• Demonstrate a strong drive for high quality output.
• Set the highest standards and always deliver more than is required.
• Act as a role model for the team.
• Challenge people in constructive ways.
• Implement decisions quickly and effectively.
• Take ownership of challenges and see them to completion.
• Be responsible for thinking about the standard operating procedures, customer operating protocols and validation / verification documents and provide continuous improvement ideas to the relevant parties.

Additional Information

Company Benefits

In return for your hard work and loyal service, we will offer a competitive salary, and a selection of employee benefits via our flexible benefits menu which includes:

• Life Assurance (3 times annual salary).
• Career and salary progression through our Career Pathways programme.
• Scottish Widows Company Pension Plan.
• 25 days annual leave plus bank holidays (increasing to a maximum of 30 days).
• Holiday buy and sell scheme.
• Employee length of service awards and yearly recognition schemes, celebrating work anniversaries here at EFS.
• Employee technology scheme.
• Discount vouchers and flexi reward points on our employee wellness hub.
• Perkbox membership, allowing you to save money all year round on a wide range of perks such as supermarket savings, days out or your daily coffee via discount vouchers and flexi reward points, along with access to our employee wellness hub.
• Learning and study support.
• Employee Assistance Programme.
• Enhanced company sick, maternity and paternity pay scheme.
• Refer a friend scheme.
• Cycle to work scheme.
• Give As You Earn (GAYE) Scheme.

Important Notice for Candidates

Due to the highly sensitive nature of the work we undertake on-site, applicants should note that security clearance will be required for this role. To gain security clearance you must have five years continuous residency in the UK. Security clearance is undertaken by a third party to police personnel vetting standards (NPPV3 and SC), as such any criminal convictions may prevent you from gaining security clearance.

Please note, you may be required to undertake drug and alcohol testing prior to commencing employment.