Lead user Researcher

TN United Kingdom; London; Remote; GBP 65,000; Full time

Job summary

A leading company is seeking a Lead User Researcher to join their remote-first team based in Media City, Salford Quays. This role involves planning and executing user research, managing a team of researchers, and collaborating with design teams to enhance customer experiences. The ideal candidate will have a strong background in user research methodologies and a passion for customer-centric design.

Qualifications

• Experience in user research methodologies and practices.
• Ability to manage and develop a team of researchers.
• Strong communication and collaboration skills.

Responsibilities

• Plan and execute user research activities to inform design.
• Manage and support senior/mid-weight user researchers.
• Educate stakeholders about user research processes.

Skills

User Research

Team Management

Collaboration

Job description

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User Researcher
Remote first – with Media City, Salford Quays as your base

Permanent
Full time, 37.5 hours per week

Up to £65k dependent on experience

We consider all types of flexibility wherever possible, including locations, hours and working patterns.

About the role.

You’ll sit alongside a passionate and talented multi-disciplinary experience design team, made up of user researchers, product designers, content designers and design operations, who are focused on creating the best digital experiences for Bupa’s customers in the UK.

As a Lead User Researcher, you will plan, design, and execute research activities with users that help teams get a deep understanding of the people that use Bupa's products and services. This research will help to inform proposition, service, content, and interaction design so that our products and services meet the needs of our users and are truly customer centric.

You will also manage, support and develop senior/mid-weight user researchers across a number of squads. You will play a critical role in both guiding research direction, building relationships and nurturing a strong collaborative team culture.

As a function quickly growing in maturity, you will support the User Research team in developing ways of working, establishing new processes and educating others about the power of User Research.

What will you be doing?

• You will be working alongside a multidisciplinary team of researchers, UX designers, visual designers and content designers to help design experiences for all areas of the business.
• You will be responsible for planning and carrying out user research activities for and with the rest of the team – owning the process end to end and empowering colleagues to get involved.
• You’ll be working as an embedded researcher across a number of squads in one area, ensuring that all research work in the area meet high standards.
• Spotting opportunities for research to support in the design process, educating colleagues and stakeholders about what we do and how we can support.
• You’ll be contributing to the growth of a team that’s establishing itself and growing in maturity – helping to improve and set up processes and ways of working.
• You’ll be deepening our knowledge of our customers and helping to champion their needs so we can serve them better.
• You will be line managing, developing and supporting senior/mid-weight user researchers