Operations Manager

ZipRecruiter; Coalville; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading luxury resort community seeks an Operations Manager to oversee resort operations, ensuring exceptional guest service and operational efficiency. The ideal candidate will have extensive management experience in high-end hospitality, demonstrating strong leadership and communication skills. Responsibilities include budget monitoring, team leadership, and maintaining luxury service standards. This role offers a competitive compensation package and the opportunity to work in a beautiful environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plans with Company Matching

Paid Time Off

Professional Development

Qualifications

• 7 years of management experience in high-end restaurants or hotels.
• 4+ years in senior leadership roles at ultra-luxury operations.

Responsibilities

• Oversee and direct resort operations ensuring high guest service standards.
• Supervise daily resort operations aligned with luxury standards.
• Monitor budgets, control costs, and drive revenue.

Skills

Communication

Leadership

Problem Solving

Education

Bachelor’s degree

Job description

Job Description Salary: DOE

About Wohali

Wohali is a premier four-season community located just beyond Park City, Utah. The community offers a harmonious blend of luxury living and natural beauty, featuring customizable Village cottages and exclusive Estate homesites with breathtaking views.

The community emphasizes environmental consciousness, integrating sustainable practices to preserve the natural landscape. With its commitment to timeless architecture, modern amenities, and a profound connection to nature, Wohali offers an unparalleled living experience in the heart of Utah's majestic wilderness.

What Wohali is looking for:

The Operations Manager oversees and directs resort operations, ensuring the highest guest service standards are achieved. This role manages all departments with a philosophy centered on exceptional service and leadership. Responsibilities include creating and executing operational plans, such as budgets, operating standards, job descriptions, and training manuals. A successful candidate must have strong professional references, demonstrating leadership, communication, and technical expertise in food & beverage highly within an ultra-luxury resort environment.

This position demands the highest levels of self-awareness and self-management to provide positive and strong leadership, transparent and clear communication, proactive problem-solving skills, and the highest levels of empathy to both team members and owners, with a focus on luxury service and operational efficiency. The Operations Manager serves as a role model for the entire team.

Supervisory Responsibilities

1. Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinates.
2. Organize workflow and ensure that employees understand their duties or delegated tasks.
3. Monitor employee productivity and provide constructive feedback and coaching, addressing any quality concerns.
4. Receive complaints and resolve problems.
5. Maintain timekeeping and personnel records.
6. Prepare and submit performance reports.
7. Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if necessary.
8. Pass on information from upper management to employees and vice versa.

Duties/Responsibilities:

Operational Oversight:

Supervise daily resort operations, ensuring alignment with luxury standards and service philosophy, while motivating teams to deliver exceptional and consistent service.

Team Leadership:

• Create a cohesive, people-focused structure and a culture of ongoing learning and improvement.
• Lead, train, and motivate department heads and staff to foster a high-performance culture, identifying and addressing training needs.
• Support departmental managers in their development as they are responsible for service delivery in their departments and areas.
• Support, nurture, and understand team members’ commitments and motivators to establish clear paths for development, job satisfaction, and performance.

Employee Relations:

• Promote a collaborative and positive work environment where employees thrive and feel valued.
• Engage in two-way dialogue with potential candidates to find those with passion, knowledge, networks, and availability to succeed.
• Provide coaching and learning opportunities to develop decision-making, entrepreneurial activity, and influencing skills.

Guest Experience:

• Ensure excellent guest service by resolving issues, responding to feedback, and promoting property amenities.
• Communicate across departments to meet guest needs and resolve problems promptly.
• Maintain standards in line with Forbes standards and the service philosophy.

Budget & Financial Performance:

• Monitor budgets, control costs, and drive revenue while maintaining product and service quality.
• Oversee profitability of divisions and implement cost-saving measures without impacting service quality.

Compliance & Safety:

Ensure adherence to laws, health, safety, and hotel regulations, as well as internal policies.

Vendor Relations:

Manage relationships with suppliers and contractors to ensure seamless operations. Final vendor selection and decisions are the responsibility of department heads to ensure quality of products.

Temporary assignments include warehouse and purchasing for resort operation-related items. As the company grows, these positions will be filled with permanent team members.

Quality Assurance:

• Conduct regular inspections to ensure compliance with brand standards, cleanliness, and order.
• Address deficiencies as needed, paying high attention to detail.
• Create a culture of continuous development and improvement, including concierge walk-arounds.

Additional Duties:

Perform other duties as required by business needs.

What you bring:

Required Skills and Abilities:

• Proficiency in verbal and written communication.
• Ability to supervise staff and analyze operational data.
• Moderate computer skills and experience with budget analysis.
• Follow all safety protocols, guidelines, and OSHA regulations.
• Use proper PPE such as hard hats, gloves, and steel-toe footwear.
• Help set up safety lines, nets, and fall protection systems.
• Adhere to company policies, procedures, and all applicable laws.
• Identify and report accidents, incidents, or hazards.

Education and Experience:

• Bachelor’s degree.
• 7 years of management experience in high-end restaurants or hotels.
• 4+ years in senior leadership roles at ultra-luxury operations.
• Experience in a similar or higher role for 3 years.

Physical Requirements:

• Ability to sit, stand, kneel, bend, and lift materials for long periods.
• Ability to work in various weather conditions and on uneven surfaces.

What Wohali Brings:

Wohali is committed to creating a harmonious balance between luxury and nature, offering a community designed for discovery and connection with the land and seasons.

Our culture emphasizes white-glove hospitality and meticulously crafted amenities, fostering peace, wholeness, and renewal, where work and play coexist.

We offer a comprehensive, competitive compensation package including health, dental, vision, life insurances, retirement plans with company matching, paid time off, and professional development.

Joining Wohali means supporting a project that enhances connection to beauty, experiences, and one another.

We evaluate all applicants based on merit, qualifications, and business needs, without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected classes.