Client Services Manager

Metalis Engineering Recruitment Limited; East Midlands, Leicester; On-site; GBP 38,000; Full time

Job summary

A leading manufacturer is seeking a Client Services Manager to enhance their internal customer service. This role involves managing client projects from start to finish, ensuring effective communication and stakeholder engagement. The ideal candidate will have experience in client services, strong organisational skills, and a collaborative mindset.

Benefits

Supportive and collaborative team environment

Opportunities for career development and internal progression

Qualifications

• Proven experience in client services or project/account management role.
• Experience in a POS or manufacturing environment preferred.
• Strong organisational and multi-tasking abilities.

Responsibilities

• Managing incoming client briefs and overseeing projects from inception to completion.
• Maintaining stakeholder relationships and coordinating across departments.

Skills

Interpersonal skills

Communication

Organisational skills

Multi-tasking

Reporting

Numeracy skills

Tools

Microsoft Office

Job description

Client Services Manager

Location: Leicester

Salary: 38,000 (Dependent on Experience)

Full-time, Permanent Office-based

Metalis is delighted to be working alongside a forward-thinking and fast-growing manufacturer. As part of their ongoing expansion, they now have a fantastic opportunity for a Client Services Manager. You'll be responsible for delivering exceptional internal customer service through excellent communication and attention to detail. You'll oversee multiple projects, ensuring each one progresses smoothly through estimating, development, production, and dispatch stages.

Your day-to-day responsibilities will include:

• Managing incoming client briefs, interpreting requirements, and preparing these to be actioned by internal departments.
• Overseeing projects from inception to completion, ensuring client updates are timely and accurate.
• Maintain internal and external stakeholder relationships.
• Coordinating effectively across departments to maintain project momentum.

What We're Looking For:

• Proven experience in a similar client services or project/account management role.
• Experience in a POS or manufacturing environment (preferred).
• Excellent interpersonal and communication skills (written and verbal).
• Strong organisational and multi-tasking abilities with effective prioritisation.
• Proficient in Microsoft Office applications.
• Strong reporting and numeracy skills.

What's on offer:

• Salary of 38k
• Supportive and collaborative team environment
• Opportunities for career development and internal progression