Business Service Manager

JR United Kingdom; Southampton; On-site; GBP 50,000 - 56,000; Full time

Job summary

Join a leading organization as a Business Service Manager in Counter Terrorism Policing. You will oversee service agreements and ensure high-quality IT services to support national security. This role requires strong ITIL process knowledge and excellent communication skills. Enjoy a competitive salary, career development opportunities, and a commitment to diversity.

Benefits

Civil Service pension

Career development opportunities

Qualifications

• Experience with ITIL service management processes required.
• Technical knowledge in IT hardware and data centre management needed.

Responsibilities

• Manage service level agreements and operational contracts.
• Monitor and manage services through intelligence reports.
• Conduct service reviews with stakeholders.

Skills

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

Communication

Tools

Cisco

Microsoft technologies

Infrastructure monitoring

Application monitoring

Automation tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, including allowances totaling £2,928. The breakdown is £50,531 basic salary (which increases annually until reaching £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) relies on high-performing individuals daily. As a Business Service Manager, you will manage service level agreements, operational level agreements, and underpinning contracts to ensure CTP receives consistent, high-quality services. Your work will support CTP in maintaining national security. Join our team and help protect the UK.

You will be part of the Customer Service Centre (CSC), which provides national IT services for CTP. You will work closely with internal teams and third-party suppliers to support the delivery of service level agreements, ensuring they are met.

Daily tasks include monitoring and managing services through management intelligence reports, tracking service levels, conducting service reviews with stakeholders, and liaising with customers and users to identify improvement opportunities.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service environment.

Your technical knowledge should encompass IT hardware, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong relationship-building and communication skills are equally important.

We value diversity and are committed to reflecting the communities we serve. We welcome applications from all backgrounds, especially from disabled people, ethnic minorities, and women.

Benefits include a competitive salary, Civil Service pension, and opportunities for career development. This is an excellent chance for professional growth.

How to apply

To start your career at the Met, click the "apply now" button below. Submit a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Save documents as PDF or Word, clearly labeled as CV and/or Personal Statement. Do not submit multiple copies.

Application deadline: 23:55 on 27th May 2025.

The Met is dedicated to being an equitable, inclusive employer. We encourage applications from diverse backgrounds, including disabled people, ethnic minorities, and women. We are committed to making reasonable adjustments during recruitment for applicants with disabilities. Please include any needs in your application.