Customer Consultant

TN United Kingdom; Pwllcrochan; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in ethical beauty seeks passionate individuals to join their team. As a Consultant, you will engage with customers, offering expert advice on a diverse range of products. This role emphasizes exceptional customer service and a genuine passion for beauty, making it an exciting opportunity for those looking to thrive in the retail industry. With a commitment to ethical sourcing and community support, you will contribute to a brand that values both its customers and the planet. If you are ready to inspire and make a difference, this position is perfect for you.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Effective communication and listening skills are essential.

Responsibilities

• Support the store management team in driving sales.
• Deliver exceptional customer service on the shop floor.

Skills

Interpersonal Skills

Customer Service Experience

Effective Communication

Listening Skills

Passion for Beauty

Job description

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About The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision of business as a force for good. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand, empowering people and enriching our planet. Our activist roots influence everything we do, from iconic window posters to vegetarian products and campaigns. We’re committed to standing up and speaking the truth, doing things a little differently.

The Body Shop is dedicated to creating positive economic, social, and environmental impacts. We fight for our beliefs more than ever, breaking the mold naturally and seeking someone who’s not afraid to shake things up.

Your role in a nutshell

Support the store management team in driving sales and profit by delivering exceptional customer service on the shop floor at all times. Uphold the company's values and vision while ensuring adherence to company procedures and policies.

More about the role

With over 2,000 products designed to meet every customer’s preference, our team is on-hand daily to engage with customers, learn their needs, and recommend products that make them feel great. Our offerings are packed with natural ingredients, many ethically sourced through Community Trade programmes—helping communities build better lives as we assist customers with their skincare routines.

As part of our team of Consultants, you will offer expert advice and provide insight into our products and philosophy. You will learn about the products, their origins, and proactively engage with customers to find solutions that suit their preferences and lifestyles.

What we look for

• Strong interpersonal skills to build rapport with customers—customer service experience is a plus
• Effective communication and listening skills
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts