Customer Service Analyst

HAYS; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global leader in biotechnology seeks a Customer Service Analyst for a 3-month temporary role in Crawley. The position involves providing onsite support to end users, resolving IT queries, and requires strong problem-solving and communication skills. This is an excellent opportunity for recent graduates or those with an interest in IT.

Qualifications

• Good problem-solving skills to resolve IT queries.
• Excellent written and verbal communication skills.

Responsibilities

• Provide onsite support to over 2,000 end users.
• Log and track incidents using ITSM systems.
• Resolve customer enquiries and issues.

Skills

Problem Solving

Communication

Job description

Customer Service Analyst – Burgess Hill

Your new company
A global leader in biotechnology and diagnostics for medicines and diagnostics tools are looking for a 3–month temporary Customer Service Analyst to join their team. This is an excellent opportunity for someone that has a keen interest in and knowledge of IT or a recent graduate.
Your new role
You will be providing onsite support to over 2,000 end users face to face. You will have experience using ITSM systems to log and track the companies 'end users' incidents working within SLA's. You will be speaking to customers and resolving all enquiries and issues they may raise. You will identify and raise any recurring issues to relevant teams / departments.What you'll need to succeed
You will have good problem–solving skills and be able to provide suitable resolutions to IT queries or problems. You will have excellent written and verbal communication skills and be able to work confidently in a team and independently when required. You do not need to have previous experience but must be confident within IT and speaking to customers.
What you'll get in return
This is a fully office–based role in Crawley, paying between GBP15–GBP17 per hour. You will work 37.5 hours per week Monday to Friday, 9–5:30pm. This is initially a 3–month temporary contract with the possibility of extending to 6 months.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up–to–date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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