Customer Service Advisor

Kinaxia Logistics Limited; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to enhance their team in Colchester. This role focuses on delivering exceptional customer service, ensuring customer needs are met while promoting a professional and efficient service. You will manage customer queries using a CRM system, maintain effective relationships with colleagues, and comply with all relevant policies. Join a dynamic environment that values training and development, offering benefits like life assurance and employee discounts. If you're passionate about customer service and eager to grow in a supportive team, this opportunity is perfect for you.

Benefits

Life assurance

Pension

Full uniform and PPE

Onsite parking

Cycle to work scheme

Loyalty awards for long service

Employee discounts across top brands

Qualifications

• Experience in transport and warehousing is preferable.
• Proficiency in CRM and software management systems.

Responsibilities

• Utilise the CRM system to manage customer queries and complaints.
• Develop relationships with colleagues to achieve company objectives.

Skills

Customer query handling

CRM systems knowledge

Transport and warehousing experience

Relationship building

Account management skills

Tools

Sage CRM

Stirling

Contrado

Job description

cAMMACK tRANSPORT is recruiting a Customer Service Advisor to join their team at their site in Colchester. The role of the Customer Service Advisor is to provide and promote a professional, customer-focused service to ensure customer needs are satisfied and a world-class service is delivered and promoted across the company.

Working Hours and Benefits:

• Monday - Friday
• 40 hours per week
• Additional benefits include:
• Life assurance
• Pension
• Exceptional fleet
• Opportunity for training and development (CPC training)
• Full uniform and PPE
• Onsite parking
• Cycle to work scheme
• Loyalty awards for long service
• Employee discounts across top brands

Key Responsibilities:

• Utilise the CRM system to record discussions, correspondence, and track customer complaint resolution, ensuring effective management of queries and keeping customers updated.
• Adhere to customer service standards, service level agreements, policies, and procedures; handle queries promptly and appropriately to improve efficiency and service levels.
• Develop and maintain effective relationships with colleagues to promote a 'one team' approach to achieving company standards and objectives.
• Comply with all HR, GDPR, and health & safety policies to ensure full legal compliance.
• Manage booking of delivery times and follow up on timed deliveries, taking necessary actions to notify customers of potential service issues.
• Provide quotes to customers according to schedules and input data accurately into Stirling.

Desired Skills and Experience:

• Experience in transport and warehousing is preferable.
• Knowledge of CRM systems, preferably Sage.
• Experience with software management systems such as Stirling and Contrado.
• Understanding of product and pricing schedules.
• Effective customer query handling skills.
• Ability to build and maintain internal and external relationships.
• Customer account management skills.
• Proficiency in CRM and software management systems.