Senior Claims Specialist

Axis Capital; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Join a leading global specialty lines insurance provider as a Senior Claims Specialist in Marine. This role involves managing complex Marine claims, ensuring excellent client service, and working closely with various stakeholders. Ideal candidates possess strong Marine insurance knowledge, exceptional communication skills, and a customer-focused mindset.

Benefits

Comprehensive medical plans

Health and wellness programs

Retirement plans

Tuition reimbursement

Paid annual leave

Qualifications

• Strong focus on Liability and Cargo in Marine insurance.
• Experience in syndicate, company, or similar necessary.
• Ability to convey technical concepts to a general audience.

Responsibilities

• Manage a personal case load of Marine claims.
• Work with claims management and external teams.
• Ensure quick and accurate reserves entry.

Skills

Marine insurance knowledge

Excellent communication skills

Relationship management

Decision-making

Judgment

Education

Legal or professional qualification

Tools

Excel

Word

PowerPoint

Docosoft

Job description

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Job Description: Senior Claims Specialist - Marine

How does this role contribute to our collective success?

This role contributes to AXIS’ collective success through maintaining and promoting a market leading claims service to support clients’ complex risks and challenges, and in so doing, to support the retention and acquisition of business.

What will you do in this role?

• Manage a personal case load of Marine claims working alongside other members of the Marine claims team. You will look after claims for all Marine classes including but not limited to Liability, Cargo, War and Fine Art and Specie reporting to the Marine Claims Manager. The portfolio of claims includes claims arising in international jurisdictions and are a mix of: lead, claims agreement party and follow; primary and excess; and company and syndicate.
• Work closely with claims management, external legal advisors, surveyors, adjusters, TPAs, market leaders/followers and brokers to ensure that the highest standard of technical claims handling and customer service is provided.
• Ensure that reserves are entered as quickly and accurately as possible in accordance with AXIS’ reserving philosophy.
• Monitor your performance against KPIs, ensure that all AXIS’ processes and procedures are followed and all regulatory and corporate governance requirements are met.
• Report internally on your portfolio, large losses, legal developments, trends and matters of interest/cases of note.
• Liaise with underwriters on wording issues and the provision of claims information.
• Proactively drive broker engagement, supporting AXIS cultural values of excellence and stronger together, and seek out opportunities to join market committees
• Liaise with other internal stakeholders (actuarial, finance, reinsurance) as appropriate.
• Attend client meetings, mediations, arbitrations and hearings as appropriate.
• Support and engage with AXIS DEI efforts, building a safe work environment where all employees’ perspectives are welcome and each employee’s wellbeing is prioritised.

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• Strong Marine insurance knowledge with particular focus on Liability and Cargo with an ability to manage complex claims.
• Worked in a syndicate, company, broker, law firm or similar and gained sufficient experience to perform the above duties and responsibilities.
• Excellent written and verbal communication skills with the ability to communicate technical concepts to a non-technical audience.
• Capability to make decisions/recommendations when faced with ambiguity and changing priorities.
• The desire to work in a customer facing role and possess the ability to develop and sustain relationships with internal and external stakeholders.
• Ability to self-start own tasks, prioritise and organise workload.
• Ability to exercise sound judgment.

What we prefer you to have:

• Knowledge of CLASS/ECF2.
• Experience with Excel, Word, Powerpoint and Docosoft.
• Legal or professional qualification
• Experience handling US liability cases and a knowledge of the US legal system

What we offer:

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.