Senior Claims Specialist - Property

Munich Re; London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Join a leading insurance group as a Senior Claims Specialist in London, responsible for managing U.S. Property Claims. Leverage your expertise in claims handling and strategic decision-making to deliver excellent service and drive positive outcomes for clients. Enjoy a collaborative work culture that values diversity and fosters professional growth.

Benefits

Private medical insurance

Hybrid working (up to 3 days from home)

Flexible working hours

Annual leave of 25 days + bank holidays

Professional qualification support

Qualifications

• Significant experience managing U.S. Property Claims.
• Strong critical thinking and negotiation capabilities.
• Solid understanding of technical claims processes.

Responsibilities

• Direct all aspects of file handling on property claims.
• Thorough investigation and assessment of claims.
• Collaborate with internal and external partners for optimal outcomes.

Skills

Attention to detail

Analytical thinking

Negotiation

Education

Professional Qualification

Job description

Introduction

Munich Re Specialty - North America (MRSNA) is a leading expert in understanding and connecting US coverholders and brokers to flexible and innovative insurance solutions. We are also a registered Lloyd’s Broker. As a wholly owned subsidiary of Munich Re, we have access to the expertise, products and risk appetite of one of the largest and most successful insurance groups in the world.

We are specialists in offering expertise in underwriting, broking and capacity management for US Excess and Surplus (E&S) lines insurance solutions. The unique combination of broking and underwriting divisions provides the ability to quote and bind risks through inhouse binding authorities, while providing customers with access to Lloyd’s, London Market companies, and Munich Re owned capacity in Germany and the US.

We are a responsible employer, with a reputation for innovation and adding value in the insurance distribution chain. As a wholly owned subsidiary of Munich Re, we have access to the expertise, products, risk appetite and career development opportunities of one of the largest and most successful insurance groups in the world. As our business continues to grow, we are committed to expanding our team and provide development opportunities to ensure we are always supporting our people in their career journey. Our talent pool makes us who we are, and our inclusive culture means we are looking to continue to build our team with broad expertise, diverse backgrounds, and ambitious employees. Being part of Bell & Clements provides access to multiple health and wellbeing benefits, work-life balance initiatives (including hybrid working), financial wellbeing packages as well as training, development and career opportunities.

The Role

Senior Claims Specialist Property (Senior Claims Adjuster) Based in London Offices.

The Senior Claims Specialist in the Adjusting team is a critical role in our growing Claims Department and will be responsible to direct all aspects of file handling on both in-house and third-party administered property claims, with growth opportunity in depth of technical handling and multi-faceted professional development. The Senior Claims Specialist will also direct the adjusting and litigation process, strategically partner with counsel, experts and vendors, and drive optimal claim resolutions. The Senior Claims Specialist will analyse and determine coverage, manage the claim investigation, evaluate the overall claim, communicate promptly with internal and external stakeholders, and pursue recoveries and risk transfer were warranted in a variety of property claims.

General Duties and Responsibilities

• Thorough investigation and assessment of claims for coverage, and damages, and pursuit of recoveries and subrogation/contribution opportunities.
• In-depth understanding of coverage issues, policy forms, contracts, regulatory requirements, and changing legal landscape.
• Experience of dealing with Liability/casualty claims would be advantageous.
• Proactive and prompt management of claims, considering all aspects with a strategic vision for optimal claim outcome.
• Continual evaluation claim to set appropriate, timely reserves over the life of the claim to reflect changes in exposure.
• Demonstrate strong technical claims proficiency through consistent execution of best claim practices.
• Strategically coordinate and manage outside counsel and vendors to obtain optimal claim outcome.
• Present high exposure claims to Claims Leadership and Key Stakeholders.
• Collaborate with internal and external business partners for client meetings, product development and improvement, and account audits.
• Innovative mindset - looks for ways to improve claim efficiencies and outcomes.
• Highly technical analytical and critical thinking ability to properly determine coverage and liability.

Other Duties and Responsibilities:

• To embrace and actively implement the core principles of Continuous Conversations (Commitments, Feedback and Development) as part of daily activities and with other colleagues.
• Take ownership of and make personal and professional development a priority as part of Continuous Conversations.
• In line with Continuous Conversations, establish and achieve development aspirations and needs through the setting of commitments and giving and receiving frequent, constructive feedback (referring to resources provided for support).
• To abide by the policies and procedures of Bell & Clements Ltd.

Desired Skills and Experience

• Desired Skills and Experience
• Significant experience managing U.S. Property Claims, with familiarity in casualty and auto/cargo (physical damage) lines considered an advantage.
• Strong attention to detail, adaptability, and the ability to make strategic decisions.
• Solid understanding of technical claims processes and the application of best practices.
• Able to manage multiple priorities independently and stay motivated in a fast-paced environment.
• Skilled in managing workload and time effectively across a claims portfolio.
• Comfortable collaborating with internal teams and external partners or vendors, with strong business awareness.
• Committed to providing excellent service and building positive relationships.
• Open to innovation, continuous learning, and professional development.
• Clear and effective in both verbal and written communication, including presentations and reporting.
• Strong critical thinking, advocacy, and negotiation capabilities.
• This position is offered on a Permanent basis.
• Annual salary will be dependent on the skills and experience of the successful candidate.
• Annual leave - 25 days per year (plus bank holidays), increases with length of service.
• Health & Wellbeing – our offering includes private medical insurance for employees, their partners and their families, a Digital GP service and an annual allowance (currently £550) any activities which supports health and wellbeing.
• Hybrid and remote working – to support your work balance we have introduced hybrid working. You will be provided with support to work from home up to a maximum of three days per week.
• Flexible working hours – the opportunity to flex your working hours.
• Professional Qualification Support – (discretionary) financial support covering the cost of professional qualifications, including institute membership, exams, study materials and completion bonuses.
• Generous gender-neutral family leave policy - employees with 26 weeks’ continuous service at the Expected Week of Childbirth are eligible to receive 26 weeks full pay.
• Team fun – warm and social culture with regular get togethers.

About us

You will work in an environment where we think big: Change and culture are continuously role-modelled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning

You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders

We communicate in a clear & authentic way: We interact with a positive and humble spirit. We solicit feedback, ask and listen, learn and unlearn

You will grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients. We embrace new ways of working using digitalisation to deliver solutions

We lead the We: We have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged

At Munich Re, embracing the power of differences is at the core of who we are. We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.