Operations Analyst

Barclays UK; Glasgow; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as an Operations Analyst, where you'll support various business areas in day-to-day operations including processing, reporting, and issue resolution. This hybrid role in Glasgow requires strong data interpretation skills and a proactive approach to risk management. Ideal candidates will demonstrate the ability to work independently and effectively manage stakeholders, contributing to operational efficiency and effectiveness.

Qualifications

• Proven ability to interpret data in accordance with Barclays policies.
• Experience in stakeholder management and risk management.
• Strong self-management skills with the ability to work independently.

Responsibilities

• Support business areas with day-to-day processing, reviewing, and reporting.
• Identify areas for improvement in operational processes.
• Develop reports and presentations on operational performance.

Skills

Data interpretation

Self-management

Issue resolution

Risk management

Stakeholder management

Adaptability

Tools

Microsoft Excel

Job description

Join us as an Operations Analyst at Barclays, where you will support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.

To be successful as an Operations Analyst, you should have experience with:

• Proven ability to interpret data in accordance with Barclays policies and procedures.
• Strong Self-management skills, with the ability to work independently, prioritise task and meet deadlines.
• Proactive in identifying issues and resolving them independently.
• Takes ownership of risk management responsibilities, with a focus on enhancing controls.

Some other highly valued skills may include:

• Experience in stakeholder management.
• Proficient in Microsoft Excel.
• Adaptable and responsive to change, with the ability to absorb, understand and implement new change.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is hybrid and based in Glasgow.

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.
• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

About the company

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