IT Field Technician

ZipRecruiter; Liverpool; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading IT Service Provider is seeking an experienced IT Field Technician in Liverpool. The role involves diagnosing and resolving technical issues on-site, ensuring customer satisfaction, and requires significant travel. An excellent benefits package is included.

Benefits

23 days holiday per annum

Private healthcare through BUPA

Death in service (4 x salary)

Group income protection

Company pension

Company van provided

Qualifications

• Excellent experience in IT maintenance and fault diagnosis.
• High degree of flexibility in terms of hours and location.

Responsibilities

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues.
• Capture photographic evidence and compile clear, actionable reports.
• Coordinate fixes and liaise with management and IT providers.

Skills

Customer Service

IT Maintenance

Fault Diagnosis

Job description

Job Description

Our outstanding and successful client, a IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Liverpool area, and will attend customer sites to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location: Covering the Liverpool region (on-site visits + remote reporting)Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)Company Van: Van providedHours: Monday to Friday (core hours will be 9am-5:30pm - but these may vary depending on demand)

Salary & Benefits: Salary will be £26,300 which includes base and standard overtime. You will earn additional overtime paid at x1.5 & x2.

You will receive excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.

What You'll Do:

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues
• Capture photographic evidence and compile clear, actionable reports
• Coordinate fixes - liaise with management, IT providers & third parties
• Mediate IT solutions between franchisees, service desks, and IT contractors
• Ensure accurate stock tracking & report completion for smooth operations
• Keep stakeholders informed & updated at all times

What we're looking for:

• Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
• Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
• High degree of flexibility in terms of hours of work and location.
• High level of health, safety and environmental compliance
• Full clean driving license.
• Clean DBS required.