Client Experience and Sales Specialist - Cabot Place

Thérapie Clinic; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in aesthetic medicine is seeking a Client Experience and Sales Specialist to join their dynamic team in London. In this rewarding role, you will be at the forefront of client interactions, guiding them on their beauty journey while maximizing sales performance. With a focus on exceptional service and client satisfaction, you will play a crucial role in driving revenue growth and ensuring a seamless experience for every client. This fast-paced environment offers incredible earning potential and the opportunity for professional growth, making it an exciting career move for those passionate about beauty and client care.

Qualifications

• Qualified Beauty Therapist with proven experience in client management.
• Strong communication and analytical skills to enhance client satisfaction.

Responsibilities

• Deliver outstanding client service and manage online reviews effectively.
• Drive sales performance through upselling and meeting KPIs.

Skills

Client Experience Management

Customer Service

Communication Skills

Analytical Skills

Problem-Solving

Time Management

Education

Qualified Beauty Therapist

Job description

CardHeading: Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist!

CardIntro: Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.

1# About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist at our Cabot Place Clinic. In this exciting new role, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance.

We want people to ‘Do their best work at Thérapie’, and as part of the Clinic Team, you will be integral to creating that environment and culture.

3# Key Responsibilities

Client Satisfaction

• Deliver outstanding client service from first contact to follow-up.
• Proactively manage online reviews and resolve complaints efficiently.

Revenue Growth

• Maximise clinic efficiency through smart diary and booking management.
• Manage stock accurately, including AWI deductions.

Sales Performance

• Drive and convert consultations with strong upselling and cross-selling.
• Meet KPIs for consultation success, walk-in conversions, and average spend.
• Ensure a seamless check-in/out journey for every client.

AWI Performance & Growth

• Promote skin consultations and identify upsell opportunities via forms.
• Track AWI stock, ensure clinical room standards, and handle client retention calls.

4# Qualifications and Skills

• Qualified Beauty Therapist.
• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.