3rd Line Engineer (MSP)

CRG TEC; Redhill; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading company in the maritime and defence sectors is seeking a 3rd Line IT Support Engineer. This hybrid role involves providing technical support and managing customer IT systems. Ideal candidates will have strong Microsoft skills and MSP experience. The position offers a competitive salary, annual bonus, and benefits including private health and enhanced pension.

Benefits

Annual bonus

Private health

Enhanced pension

Ongoing training

25 days of holiday

Flexible working hours

Qualifications

• Strong Microsoft-focused engineer with extensive MSP experience.
• Excellent customer service skills required.

Responsibilities

• Provide technical support and management of customer IT systems.
• Dedicate time to ticket resolution and project work.

Skills

Customer Service

VMware

Windows OS

Active Directory

Networking

Job description

3rd Line IT Support Engineer (MSP)

Location: Redhill. Hybrid working after completion of probation.

Salary: GBP45-50k with benefits such as annual bonus, private health, enhanced pension, and more.

This role is with an MSP & telecoms service provider that is experiencing continued growth. They are well-funded and constantly winning new contracts across both private and public sectors.

They are an exciting company with over 250 employees and offices worldwide. They operate in the maritime, defence, and commercial sectors, providing connectivity, communication, and managed IT solutions.

You will join a team of 3 customer-facing systems engineers responsible for technical support, administration, and management of customer IT systems. Approximately 50% of your time will be dedicated to ticket resolution, with the remaining 50% on project work, though this may vary.

Your Background

We seek a strong Microsoft-focused engineer with extensive MSP experience. This role requires excellent customer service skills. Key technical skills include VMware & virtualization, Windows OS, and Active Directory management.

A well-rounded IT background is desirable, including Windows Desktop and Server, Networking, Office 365 technologies, WiFi, Data and Voice Communications, etc., typical of MSP roles.

Additional Details

The office is based in Redhill; candidates should live within a commutable distance.

The benefits package includes a competitive salary, yearly bonus, ongoing training, enhanced pensions, and 25 days of holiday plus flexible working hours after probation.

Next Steps

If interested, you have three options:

1. Call Joe White at CRG TEC for more information. We are open to discussing the role and opportunity.
2. Send Joe a private LinkedIn message before applying, and he will respond to any questions.
3. If you are ready to apply, attach your CV to this advert, and Joe White will contact you to discuss further or follow up if you are not quite the right fit.

We look forward to hearing from you!