Customer Service Specialist

TN United Kingdom; Milton Keynes; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Specialist to join their dynamic E-commerce team in Milton Keynes. This full-time office-based role involves delivering exceptional service to customers, processing internet orders, and collaborating closely with the Operations team. You will thrive in a fast-paced environment, ensuring customer satisfaction while managing returns and stock levels. If you have a keen eye for detail and enjoy multitasking, this position offers a competitive salary and a supportive work culture that values your contributions and growth.

Benefits

Generous uniform allowance

Optional private medical insurance

Pension

Free on-site parking

Qualifications

• Experience in customer service roles, preferably in e-commerce.
• Strong computer skills, especially in Microsoft Office.

Responsibilities

• Deliver outstanding customer service via email and live chat.
• Process orders, returns, and manage stock levels efficiently.

Skills

Customer Service

Attention to Detail

Time Management

Multitasking

Communication Skills

Tools

Microsoft Outlook

Microsoft Excel

Salesforce

Job description

Social network you want to login/join with:

Customer Service Specialist, Milton Keynes

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Client:

Ascendant Recruitment

Location:

Milton Keynes, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

0f72a24ec87e

Job Views:

1

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Customer Service Specialist
Monday to Friday Full-Time
Milton Keynes Office Based
£28,000 per annum

My luxury goods client is looking for a Customer Service Specialist with a passion for providing excellent service and going that extra mile. This role is fully office based, Monday to Friday, from 9am to 5:30pm. You will be joining their expanding E-commerce team, dealing with internet orders. Your primary role will be to deliver first-class customer service to current, prospective and new customers via email, and live chat as well as assist in processing orders and returns. You will enjoy working closely with key members of the E-commerce and Operations teams in a rapidly growing business unit.

Customer Service Specialist responsibilities:

• Deliver outstanding customer service by answering customer queries primarily via and tele.
• Preparing pick tickets for orders received.
• Receiving and processing of returns, exchanges and discrepancies within a timely manner.
• Communicate with couriers about shipments
• Creating manual web orders
• Manage stock levels to ensure optimal availability
• Verify products appear consistently across the site
• Co-ordinate orders on internal systems

Customer Service Specialist Desired Attributes:

• Computer Skills Microsoft Outlook and Excel, Salesforce experience desired but not essential.
• Excellent attention to detail
• Good time management
• Ability to prioritise
• Ability to multitask and react quickly to urgent enquiries
• Ability to communicate well with all internal departments
• Professional tele and email manner
• Confidence to speak to a wide range of customers
• An interest in sporting goods or fashion desired
• Technical experience with e-commerce platforms (desired but not essential)
• Competitive salary and bonus potential
• Generous uniform allowance
• Optional private medical insurance
• Pension
• Free on-site parking

Role Advertised: 07.05.2025
If you feel you have what it takes to do this role, please apply today because we d love to hear from you!

Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, Sales & Digital Marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit ascendantrecruitment.co.uk.