General Office Assistant

Hywel Dda University Health Board; Carmarthen; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity has arisen for a General Office Assistant at a prominent health board. This role involves performing essential administrative duties, managing cash transactions, and providing excellent customer service to patients and staff. The successful candidate will be the main point of contact at the reception, ensuring smooth operations and maintaining accurate financial records. Join a dedicated team committed to improving healthcare services in the community, where your contributions will make a significant impact. If you're looking for a fulfilling role in a supportive environment, this position is perfect for you.

Qualifications

• Excellent general education and office administration experience required.
• Knowledge of financial procedures and cash handling is essential.

Responsibilities

• Perform general office administrative duties and cashier services.
• Handle cash from various sources and process credit card payments.

Skills

Office Administration

Cash Handling

Customer Service

Confidentiality Understanding

Education

NVQ Level 3 or A Level (or equivalent)

ECDL or equivalent

Relevant Business Administration Qualification

Tools

Oracle System

Word Processing Applications

Spreadsheet Applications

Job description

Job overview

An exiting opportunity has arisen for a General Office Assistant based in Glangwili General Hospital.

The post holder will be required to carry out General Office Administrative duties and provide a cashier service to patients, visitors and staff following standard financial procedures.

The post holder will be the main point of contact manning the reception dealing with patients, staff and visitors. From reimbursement of travelling claims, to receiving and processing money from other sources.

Receiving, recording and safe keeping of all lost property in the hospital.

Collecting, Counting, Receipting of cash on oracle system

Process Credit card payments. Bank at the end of the day via the terminal as and when used.

Main duties of the job

Main duties of the general office to be carried out as per standard financial procedures: -

Collection, counting and receipting of cash from vending machines, tills in dining room, shop. Counting and checking the cash for accuracy with members of staff in the various departments.

Issue change to catering department

Process credit card payments

Record all income on oracle system

Preparing all monies for banking. Counting cash, checking it for accuracy and packing it ready for collection by Securicor.

Deal with queries relating to patient travelling expenses.

Keep records and provide reports of income generated to send out to relevant departments.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.

Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.

Two integrated care centres (Aberaeron and Cardigan, Ceredigion).

Community facilities, including:

48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 27.05.25

Person specification

Qualifications and Knowledge

Essential criteria

• Excellent general education
• Educated to NVQ 3, A Level (or equivalent)
• ECDL or equivalent detailed knowledge of word processing/spreadsheet applications
• Understanding of Confidentiality

Desirable criteria

• Educated to A-level standard (or equivalent)
• RSA qualification (or equivalent)
• Relevant Business Administration Qualification
• Knowledge of Myrddin Patient Administration System
• Knowledge of the benefit system

Experience

Essential criteria

• Office/Administration experience

Desirable criteria

• Experience of working within an NHS environment
• Money handling experience/ experience of financial procedures
• Reception experience

Language Skills

Desirable criteria

• Welsh Speaker (Level 1)

Other

Essential criteria

• Able to work flexibly to provide cover as necessary